Sky Glass and Stream Pucks - Won’t load the home screen beyond a blue refresh screen

[Jporch316]

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@ClareP123 wrote:

After trying the recovery process for the 4/5th time, I now have scenic pictures on my screen. 
no instructions to reboot, and regardless of what button I press on the remote, nothing happens 

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What kind of scenic pictures ? Are you sure this is not a screensaver built into your tv ?

[Jporch316]

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@Gemma411 wrote:

Hi my sky puck hasn't worked for 3 days I've tried everything and can't get through to them on the phone any ideas ? Thanks 

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Try this 

Pull your plug out

press and hold the standby button on the bottom  of the puck as you look at it

put the plug back in while still holding the standby button

keep holding the standby button until the light at the front of the tv starts flashing 

let standby button go 

follow on screen prompts 

when you get to the pin screen pull the plug again and turn back on 

[BobW2]

Have gon through reset  and activation again,  and it has worked - for the time being. Has anyone else had this issue -  sucessful reboot and  rstoration of service  to have it go down  again? I don't understand what is causing the problem.

[Flintbox]

@GD1it does not work for everyone and when you ring on phone for hours to be told we are working on it. 

[Kaz9682]

@Spilly88 sadly that hasn't worked for me!pressed it for over 5 minutes..just went back to black screen and no signal 😒

[BobW2]

I would like to add my thanks to  the non Sky employee Superusers giving advice here,  appreciate the time and effort they are giving trying to  help  people.

[Gemma411]

I have tried the rest button but nothing comes up on my tv screen at all I've tried it constantly for 3 days now 

[lettice]

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@Mrs+Kennedy wrote:

My pin incorrect if been trying for two days thought I'd sorted it after resetting the puck everything fine then I get to the pin back to 0-3 goes try changing pin do as instructions says and then incorrect geez nightmare

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When at the pin stage and it fails.

Remove the power from your Puck or Sky Glass TV,  leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[Jporch316]

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@Gemma411 wrote:

I have tried the rest button but nothing comes up on my tv screen at all I've tried it constantly for 3 days now 

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You need to pull the plug then hold the reset button in continually while you put the plug back in and continue to hold until the lights on the front of the puck flash multicoloured (after flashing white ) then leave the button go 

[Law1987]

Thanks least I can watch football now and my boys can 

[GD1]

@Gemma411   If you have not already done so have a look at the Answer (post 2) and follow this link https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on for the recovery process. It has not worked for all subscribers

Most people who have an issue seem to get stuck at either the PIN or activation steps. If asked for a PIN just ignore it and unplug your Glass TV and then plug it back in again after about 30 seconds. After it reboots you should be able to continue the recovery procedure.

When you are aske to enter an activation cove ensure you are logged into your My Sky account or you will get an Oops..... error message.

[Jporch316]

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@BobW2 wrote:

I would like to add my thanks to  the non Sky employee Superusers giving advice here,  appreciate the time and effort they are giving trying to  help  people.

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Thanks @BobW2  we can't fix every issue and are learning more solutions as the days go by !

[Havill]

I'm starting to get fed up with it all if they don't give answers in which it would be nice if they picked the phone up

to Let us know when Sky will be up and running again

no one is getting a proper service for three days no one is saying anything if it continues, I shall cancel my contract not giving customer satisfaction poor service

[GD1]

@Havill Have you tried the steps posted in the thread?

[Brian225]

Yes, service not fit for purpose.....