Sky stream not working

[Beardsly1]

Red light still flashing on and off , no change at all really is getting ridiculous now ... no tv for 4 days def need some help here 

[Havill]

Been with out sky glass for3 days this is not funny anymore if I don't recieve a proper service  I will go with virgin or bt on the customer chat I've got 196 unhappy customers 

wot would you do if we all left sky  discusting service and NO CUSTOMER SERVICES AT ALL 

the amount of time I've tried to phone as well absolutely ridiculous get it together, Sky otherwise you'll be losing a lot of your customers

[Beardsly1]

Just no different from Thursday completely dead other than red flashing light

[lettice]

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@Beardsly1 wrote:

Red light still flashing on and off , no change at all really is getting ridiculous now ... no tv for 4 days def need some help here 

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This is the resolution to try.

It has worked for many Sky Stream and Sky Glass TV customers over the last three days with the issue.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 
Try holding down the button for as long as possible, it won't harm keeping it pressed longer than mentioned, but release when you see the blue screen instructions on screen.

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

If you have any issue with activation during the process or entering the pin do the following;

Activation problems: 

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Also, you could try using a mobile phone, not connected to your home broadband.

Pin problems:

When at the pin stage and it fails.

Remove the power from your Puck or Sky Glass TV,  leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[JoJo6664]

We have 2 sky Puks and one has stopped working. We have tried all the usual unplugging etc etc but it will not load to the home page??? 5  days now and just get put on hold when calling Sky to which nobody answers! Any help or advice welcome please??

[NeilM46]

I can reboot my sky stream puck but when asked to link my account with the pin I goto sky.com/activate and see an error unauthenticated error even if I'm logged into my sky.  No way around it, tried to speak with sky yesterday and after 1h 45 on hold I was told I'd be notified by text when it was fixed.

Has anyone had same issue, been able to resolve?

[MahendranMuruga]

Any suggestions if we don't have any stream subscriptions, I can't try that alternative link in case if I don't have any product subscriptions.

[zalenaharrowell]

My sky glass does. Not turn on the screen is blank for 2 days now your help and advice would be most appreciated 

[Mellissa7714]

Hi, I have figured out how to fix your sky tv if it is stuck on standby and if it will not connect to your WiFi,

If stuck on standby follow the steps 

1. On your Sky remote, press 4 and 6 together for three seconds. This will reset your remote.
2. Switch off your TV at the mains again. There's no need to unplug it.
3. Press and hold the Standby button on the right-hand side of the TV.
   4. Keeping your finger on the button, switch the power back on at the mains and wait until you see the LED lights flash, then remove your finger.
   5. Let the Sky Glass TV complete the recovery process. This can take up to 15 minutes, depending on your broadband speed.
   6. Switch the TV back on and follow the steps on screen to set up your TV. 

if your tv is not connecting to your WiFi try:

1. turn off your tv

2. turn on personal hotspot in your phone settings 

3. turn on your tv let it start up 

4. connect your tv to your hot spot by typing in the password for your hotspot

5. Let your tv complete update 

6. reconnect your tv to your WiFi router 

thanks everyone hopefully I can get some more of you up and running.

[Beardsly1]

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@GD1 wrote:

Thread title created to reflect current issue

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We have a normal tv upstairs works with the puck . Downstairs we have sky glass t.v but doesn't come on at all so can't even bring the puck to try the tv is completely dead other than red light but the suggestion doesn't fix it at all 

[HuwJames]

No!  This doesn't work - pressing the reset button whilst switching on the power.  Nothing!

initially the white light comes on but then goes off!  Come on Sky!  This is now 3 days without tv!  What are you doing about it?  No updates!  Nothing!  Crap service!  Will be cancelling my Sky subscription.

[Mark39]

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@Ttttt wrote:

Those steps don't work. It won't be fixed until tomorrow they don't care, I've been on the phone listening to them but they are useless.

If you repeat the same process 50 times it's not going to work.

I don't want anything to do with them, I'll cancel my direct debit if it's not fixed by tomorrow 

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The recovery process does work, but some are having issues with it. Post in the thread on the Sky Glass forum if you want some help. I've not heard of a fix for tomorrow....

[Beardsly1]

Yes agree same here 4 days .. with no communication at all don't understand why no one had contacted us through email at least .. disrespectful.. we have no tv at all downstairs very annoying and inconvenient especially when paying almost 150 per month ?????? Still owe money on this sky glass tv !!!!!

[Paulaitken]

Ours is the same this is the 3rd day

[David+s+n]

Hi Kev i don't have a message of pin not accepted my screen is stuck on link your account. When i go to activate page on my mobile and enter the 6 digit code nothing changes at all.