Sky Glass Power up Issues 19-9-24

[Beardsly1]

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@GD1 wrote:

Thread title created to reflect current issue

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We have a normal tv upstairs works with the puck . Downstairs we have sky glass t.v but doesn't come on at all so can't even bring the puck to try the tv is completely dead other than red light but the suggestion doesn't fix it at all 

[HuwJames]

No!  This doesn't work - pressing the reset button whilst switching on the power.  Nothing!

initially the white light comes on but then goes off!  Come on Sky!  This is now 3 days without tv!  What are you doing about it?  No updates!  Nothing!  Crap service!  Will be cancelling my Sky subscription.

[Mark39]

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@Ttttt wrote:

Those steps don't work. It won't be fixed until tomorrow they don't care, I've been on the phone listening to them but they are useless.

If you repeat the same process 50 times it's not going to work.

I don't want anything to do with them, I'll cancel my direct debit if it's not fixed by tomorrow 

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The recovery process does work, but some are having issues with it. Post in the thread on the Sky Glass forum if you want some help. I've not heard of a fix for tomorrow....

[Beardsly1]

Yes agree same here 4 days .. with no communication at all don't understand why no one had contacted us through email at least .. disrespectful.. we have no tv at all downstairs very annoying and inconvenient especially when paying almost 150 per month ?????? Still owe money on this sky glass tv !!!!!

[Paulaitken]

Ours is the same this is the 3rd day

[David+s+n]

Hi Kev i don't have a message of pin not accepted my screen is stuck on link your account. When i go to activate page on my mobile and enter the 6 digit code nothing changes at all. 

[ClareP123]

Same here, tried multiple times. Goes through the flashing colours phase then nothing. And when I try to switch it on, nothing at all. 

[Mark39]

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@HuwJames wrote:

No!  This doesn't work - pressing the reset button whilst switching on the power.  Nothing!

initially the white light comes on but then goes off!  Come on Sky!  This is now 3 days without tv!  What are you doing about it?  No updates!  Nothing!  Crap service!  Will be cancelling my Sky subscription.

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Keep the Puck's power button pressed for longer. The process works, but sometimes the recovery process isn't initiated within the time specified by Sky. 

[peter-marlow+1966]

Unplug it from the mains, wait a few minutes, hold the power  button on the side in and plug  the tv back in keep holding  the power  button  for a minute  this should  get you back up and running 

[stereohaven]

@NigelS1969 and @Paulaitken,

Is this definitely a broadband issue or actually the Sky Glass/Stream outage that is widely reported?

Have you tried the recommended process for resetting your Glass?

[peter-marlow+1966]

Unplug  the tv from the mains, for a  few  minutes, then hold the power  button  in on the side at the same time  plug  the tv back in keep the power  button  pushed  in as you do this, hold it in for a  minute , this worked for me and I am back up and running 

[Daniel0210]

@zalenaharrowell 

I have merged your post into a large thread already discussing this issue. Please see post 2 currently showing as the answer and follow the relevant advice.

[NeilM46]

I've managed to reboot the puck following the details given online but when asked to link my account online with the code at /activate I see an error message that I'm authenticated even when I'm logged into mysky. Anyone managed to resolve this? 

[MarkGoldsmith]

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@Mark39 wrote:

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@HuwJames wrote:

No!  This doesn't work - pressing the reset button whilst switching on the power.  Nothing!

initially the white light comes on but then goes off!  Come on Sky!  This is now 3 days without tv!  What are you doing about it?  No updates!  Nothing!  Crap service!  Will be cancelling my Sky subscription.

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Keep the Puck's power button pressed for longer. The process works, but sometimes the recovery process isn't initiated within the time specified by Sky. 

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@HuwJames The instructions say to hold the standby button down until you see it flashing different colours. The 20 seconds is just an estimate for roughly how long that will take.

"3. Keeping your finger on the button, switch the power back on at the mains and wait until you see the LED lights flash different colours, (this could take 20 seconds) then remove your finger."

[Ando24]

Still having issues?

None of the help working?

It does work but not quite as described...

- Unplug the TV

- Plug back in and hold the TV reset button until you get flashing red standby light

- Keep holding in (I ended up holding mine in for a minute)

- Press the home button once releasing the reset button

- Follow instructions on the screen for the update.

It said I had an issue in updating my software where it said "we need to contact you or you contact us", it also gave me an option to reboot, I selected reboot and now I am up and running again...