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Discussion topic: Sky Glass Power up Issues 19-9-24

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This message was authored by liam150 This message was authored by: liam150

Re: Sky Glass Power up Issues 19-9-24

They do know what the problem is they are just trying to patch the problem they did an update earlier today and the update shut everyone's tvs down now they need to try fix that problem 

This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky Glass Power up Issues 19-9-24

Same here tried the reset by holding button on side it, blue screen saying updating software appears then the sky logo likes it's about to fire up but then goes black again. 

This message was authored by Dg13 This message was authored by: Dg13

Unable to turn on glass tv

Our sky glass to light is flashing and are unable to turn it on, we have tried the recovery process but still no luck.

This message was authored by Nic-cola77 This message was authored by: Nic-cola77

Re: No signal/no picture Sky Glass!

Thank you so much! I didn't realise this 🤦🏻‍♀️

This message was authored by Squaddie1970 This message was authored by: Squaddie1970

Re: Sky Puck & Sky Glass Power up issues 19-9-24

We live in north Herts area of Hertfordshire and had a 1 minute power cut. I assumed it would have been due to this . WiFi all working so just using my fire stick for TV at present 

This message was authored by Nayree This message was authored by: Nayree

My sky glass won't connect to my WiFi check everything still won't work

  • My sky glass worked this morning come back home after work won't turn on at first so changed the batteries,TV came up blue told me to sign in to my WiFi did it god know how many times keep saying would not connect so went and restarted the broadband box still won't connect to my glass TV 
  •  
This message was authored by Squaddie1970 This message was authored by: Squaddie1970

Re: Sky Puck & Sky Glass Power up issues 19-9-24

Admittedly on another TV as sky glass won't turn on 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@TIMruf1 wrote:

Looks like early nights for everyone with sky glass 🥲


Don't forgets it's a streaming platform so you can still watch the majority of content via Sky Go or other third party apps on other devices.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky Glass Power up Issues 19-9-24

As I said earlier  I am in kent 55inch  sky glass tv  working fine turned it off and on just now on problems, connected  to the Internet  by  an ethernet cable,  puck as well is working  fine upstairs  full fibre  broadband  900mps 

This message was authored by Sk771 This message was authored by: Sk771

Re: Sky glass tv won’t turn on just flashing red light

My sky glass tv is doing the same this is a constant problem driving me crazy 

This message was authored by Lou61 This message was authored by: Lou61

Re: Sky Glass Power up Issues 19-9-24

This is an absolute joke , how long is this issue going to take to fix , 

This message was authored by myiyla This message was authored by: myiyla

Sky glass not turning on, did a reset and it completed it, restarted, just a black screen again,

Sky glass TV turning on but staying black, no picture, did a remote and TV reset, it did the software update fine, restarted as it said it would, got the sky logo for 3 seconds, then just back to a black screen again, tried turning it off and on at the mains, still doesn't wake up and come on, have a wired network connection so that's all good, don't know what else to try, any advice would be greatly appreciated.

This message was authored by Sp87 This message was authored by: Sp87

Re: Sky Glass Power up Issues 19-9-24

This just sums up my experience with Sky!! How on earth can your Internet be working fine which powers the tv, for then the tv not to work......
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@peter-marlow+1966 wrote:

Just a thought,  the tv are steaming  over the Internet, you all say in different  parts of the country that the tv will not turn on sounds like it may not be an outage but the tv may not be protected  by an anti virus  software  and it could be that, as an Internet  outage would mean  the tv would switch  on normally  and send you to the tv watch terrestrial  tv on sky glass tv 


Worth a try for those who have a firestick or tv aerial ...... turn your router off wait 5 then try unplugging the tv and turning back on ..... it may boot up and allow you to select hdmi sockets etc 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by TIMruf1 This message was authored by: TIMruf1

Re: Sky Glass Power up Issues 19-9-24

You would of thought that, or even turn on to watch one of your apps like Netflix. But no, if you can't watch sky it's nothing. Until fixed. 

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