Sky Glass Power up Issues 19-9-24

[liam150]

They do know what the problem is they are just trying to patch the problem they did an update earlier today and the update shut everyone's tvs down now they need to try fix that problem 

[Anonymous]

Same here tried the reset by holding button on side it, blue screen saying updating software appears then the sky logo likes it's about to fire up but then goes black again. 

[Dg13]

Our sky glass to light is flashing and are unable to turn it on, we have tried the recovery process but still no luck.

[Nic-cola77]

Thank you so much! I didn't realise this 🤦🏻‍♀️

[Squaddie1970]

We live in north Herts area of Hertfordshire and had a 1 minute power cut. I assumed it would have been due to this . WiFi all working so just using my fire stick for TV at present 

[Nayree]

• My sky glass worked this morning come back home after work won't turn on at first so changed the batteries,TV came up blue told me to sign in to my WiFi did it god know how many times keep saying would not connect so went and restarted the broadband box still won't connect to my glass TV 
•  

[Squaddie1970]

Admittedly on another TV as sky glass won't turn on 

[MarkGoldsmith]

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@TIMruf1 wrote:

Looks like early nights for everyone with sky glass 🥲

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Don't forgets it's a streaming platform so you can still watch the majority of content via Sky Go or other third party apps on other devices.

[peter-marlow+1966]

As I said earlier  I am in kent 55inch  sky glass tv  working fine turned it off and on just now on problems, connected  to the Internet  by  an ethernet cable,  puck as well is working  fine upstairs  full fibre  broadband  900mps 

[Sk771]

My sky glass tv is doing the same this is a constant problem driving me crazy 

[Lou61]

This is an absolute joke , how long is this issue going to take to fix , 

[myiyla]

Sky glass TV turning on but staying black, no picture, did a remote and TV reset, it did the software update fine, restarted as it said it would, got the sky logo for 3 seconds, then just back to a black screen again, tried turning it off and on at the mains, still doesn't wake up and come on, have a wired network connection so that's all good, don't know what else to try, any advice would be greatly appreciated.

[Sp87]

This just sums up my experience with Sky!! How on earth can your Internet be working fine which powers the tv, for then the tv not to work......

[Jporch316]

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@peter-marlow+1966 wrote:

Just a thought,  the tv are steaming  over the Internet, you all say in different  parts of the country that the tv will not turn on sounds like it may not be an outage but the tv may not be protected  by an anti virus  software  and it could be that, as an Internet  outage would mean  the tv would switch  on normally  and send you to the tv watch terrestrial  tv on sky glass tv 

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Worth a try for those who have a firestick or tv aerial ...... turn your router off wait 5 then try unplugging the tv and turning back on ..... it may boot up and allow you to select hdmi sockets etc 

[TIMruf1]

You would of thought that, or even turn on to watch one of your apps like Netflix. But no, if you can't watch sky it's nothing. Until fixed.