Sky Puck & Sky Glass Power up issues 19-9-24

[TG8]

I have had Sky for less than two weeks and I must say I'm far from impressed. I understand they have an issue currently but the lack of communication and leaving customers in the dark is unacceptable. It should have been rectified by now or at the very least sky should reach out to customers to regularly update them on the situation. Very poor.

[Nic-cola77]

After watching tv fine downstairs, switched off and  went upstairs and turned tv on. No signal to upstairs tv.  Checked WiFi and plugs all ok, tried other plugs etc, rebooted puck after trying previous steps and went through set up process. No signal. Downstairs TV will now not switch on at all. Unplugged, tried reset. 100% completed but then switched off after showing white Sky logo, blank screen and no red light... tried resetting both remotes and changed batteries... any suggestions of do I need to call Sky and get an engineer? 

[Jamie235]

Has anyone still got no sky as it taken ages now 

[Curiosity2]

2 days, what a pain!

[Clo94]

Ridiculous 

[LeLegend2024]

Amazing to be given a timeline when they don't even know what the problem is?

[Jporch316]

---

@liam150 wrote:

Just got off phone with sky and they think it will take 48 hours to fix so no tv for 2 days 

---

I wouldn't take that as gospel , historically other issues have been fixed relatively quickly ......... 

[Tarrant]

I'm sure all of you pay an enormous £ amount tk Sky each month... we pay £139 for Glass & the package, that's around £4.48 ea day, I've not had it since 8:22am this morning.  It's not pennies!

[AHA76]

OK well, at least it's reassuring to know that it is not just me - so glad we all pay so much money for this Sky! Like everyone else have tried all the troubleshooting twice and nothing just intermittent flashing of the white mute button on the side of my glass. Let's hope your fix comes quickly and easily as I cant get through via chat or phone I guess I will have to keep checking this forum - I appreciate the message to make me aware sky!..........oh wait no that has not happened

[MarkGoldsmith]

---

@TG8 wrote:

I have had Sky for less than two weeks and I must say I'm far from impressed. I understand they have an issue currently but the lack of communication and leaving customers in the dark is unacceptable. It should have been rectified by now or at the very least sky should reach out to customers to regularly update them on the situation. Very poor.

---

How do you know it should be rectified by now? - we don't know what the cause of the issue is

Like a lot of technology based platforms they have a service checker which tells you the status of outages and they have also posted to their social media channels ( which again is fairly common practice).

[mikealanr]

Hi @Nic-cola77 

There is a known issue at present: https://www.sky.com/help/servicestatus/streamingtv

MikeAlanR

[RikH1]

yup my sky puck is still not working

[Lou61]

Why isn't my sky glass coming on , no red light on the tv either 

[TIMruf1]

Looks like early nights for everyone with sky glass 🥲

[peter-marlow+1966]

Just a thought,  the tv are steaming  over the Internet, you all say in different  parts of the country that the tv will not turn on sounds like it may not be an outage but the tv may not be protected  by an anti virus  software  and it could be that, as an Internet  outage would mean  the tv would switch  on normally  and send you to the tv watch terrestrial  tv on sky glass tv