Sky Puck & Sky Glass Power up issues 19-9-24

[Obi01]

My sky tv has been down since 5.30 am says there is a fault in my area? I have done everything suggested but I can not even get the power light on , 

[MarkGoldsmith]

---

@TB2071 wrote:

Any idea when this will be fixed

---

@TB2071 it is fixed You need to follow the instructions marked as answer Here 

[Kenra55]

@Gary12345671 we got on using this link, you do have to go through setting up though

https://www.sky.com/help/articles/power-issue-help-sky-glass 

[Elaine631]

No red light on sky glass tv ,won't turn on.

[CT-66]

How do I enter activate code 

[Kenra55]

I did it off my phone

[CDRHughes]

The activation code is from logging in to your accout on a phone or laptop etc. It should say the URL on the screen, something like http://sky.com/activate 

[Daniel0210]

@Elaine631 

I have moved your post into the large thread discussing this. See post 2 currently showing as the answer.,

[mikealanr]

@CT-66 

Go to www.sky.com/activate and sign in with your Sky id enter the code on screen and your device will refresh.

MikeAlanR

[Mister_Dalek]

I think that a monumental catastrophe of the kind which has been (and still is) affecting some Sky Glass & Stream customers can only be a good thing. 

The fall out from such a disastrous occurrence will have sent some necessary shockwaves through Sky HQ. This kind of thing simply should not happen. There will be some serious debriefing going on with technical teams to find out what exactly happened and why it took so long to work out a fix, or 'improvement' as Sky seem to call it. 

In any case, Sky won't want something like this to happen again so I think we can be assured, or at least I hope we can, that improvements will be made to software update testing before unleashing them on unsuspecting and subscription paying customers. 

It certainly hasn't made me want to rush back to being a Stream customer, that's for sure. 

[Cflattery]

Followed the instructions provided which are below.  completed a full reset and now back in looks like they've wiped everything and it's a complete new set up on Glass 

https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

[Skyglass123]

TV has power, no red light, black screen, side microphone light luminates momentarily.

[MarkGoldsmith]

---

@Obi01 wrote:

My sky tv has been down since 5.30 am says there is a fault in my area? I have done everything suggested but I can not even get the power light on , 

---

@Obi01 have you followed the instructions exactly as mentioned in the post marked as answer Here 

[gozoisland]

Sorted thanks, the extra seconds on the standby seemed to do the trick!

[Jonathanphillip]

Followed all the steps but it won't turn on now either after switching on the puck but sky logo as flashed up again still nothing happens