Sky Glass Power up Issues 19-9-24

[Team+h]

Just tried the reset for the 3rd time but you have to wait for the red light to flash quickly, not just slowly like it does when you first do it! Hold reset button for about 20 seconds..... it worked for us finally! 

[Fothergill1]

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@billsboro wrote:

its not sky glass its a puck and nothing works 

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@billsboro  The same instruction PAGE covers both Glass and Stream pucks.  Just select the correct one (just right of the top of the blue line)

[David+s+n]

To Docer64

That is the exact problem i have inputting the code does absolutely nothing.,Dave 

[ColSou]

I'm new customer as of Thursday 19th stream went off Thursday night . Tried the re boot thing , didn't recognise pin so changed pin didn't recognise that either . Plus landline does not accept incoming calls waste of £££ I'm leaving sky 

[Cdrw111]

Yep my contract is up in October so time to move on I think. 

[docer64]

@David+s+n 

So frustrating isn't it! Tv started up, software installed, remote connected - doesn't fancy completing the final stage.

lost count of the amount of hard resets, factory resets, restarts, different browsers, different networks, different devices....

arghhh

[Jakehugg]

I've been trying for the last week, Every night after work on the phone and ends up hanging up when they close, been a sky stream user for 3 days and then last week haven't been able to watch or sign in on the account, Couple more hours on phone right now and if they do not answer I am cancelling my sky tv and broadband and moving to bt , sky.com/activate doesn't work disappointed 

[Kdoodle]

At the puck (red) stage  and then software update and then activation code. How do you activate this. I've tried going into my app (and I don't know where  to type it in?)

[JaqiT]

No nothing works!!! As an elderly disabled person this is bad customer service!!!

[Jakehugg]

Didnt work

[Jakehugg]

You have to go into internet and type in sky.com/activate and then put your code in there but I've been trying for the last couple days and system is down as says oops there's been a problem pathetic 

[Kdoodle]

Hi super

have exhausted every option, with precision and patience but the latter is thining. 

[David+s+n]

@docer64 yeah im very close to closing my subscription mainly because of the diabolical customer service after 4 days of no service at all they should be announcing progress on email or in newspapers. All I've seen is a small report in the Sun intimating a small problem easily fixed. Disgusting. 

[Kdoodle]

Thanks - tried that yesterday and it didn't work. Will give it another go 

[Stumpt]

Thank you. Unff seeing the earthnet  worked for me!  It allows the Sky glass  to get the required update.  It's now back up and running in the bedroom. 

Nice one 👍🏽