Skyglass

[Mellissa7714]

Hi, anyone in the Broxburn/uphall area having issues with there sky glass or work for sky ? I know they are having issues at the moment I have managed to get my tv on by resetting it as was stuck on standby but now my tv will not connect back to my ee wifi. 
I have waited a total of 2 hours and still can not get through to anyone at sky as usual. 
Can anyone help Thanks

[Yelselh]

Sky Stream has been out for 2 days now. Whats going on!?

[MarkGoldsmith]

Have you followed the steps here: https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on ?

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@Yelselh wrote:
Sky Stream has been out for 2 days now. Whats going on!?

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[GD1]

@Yelselh  If you have not already done so have a look at the Answer (post 2) and follow this link https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on for the recovery process. It has not worked for all subscribers

Most people who have an issue seem to get stuck at either the PIN or activation steps. If asked for a PIN just ignore it and unplug your Glass TV and then plug it back in again after about 30 seconds. After it reboots you should be able to continue the recovery procedure.

When you are aske to enter an activation cove ensure you are logged into your My Sky account or you will get an Oops..... error message.

[Jporch316]

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@Mellissa7714 wrote:

Hi, anyone in the Broxburn/uphall area having issues with there sky glass or work for sky ? I know they are having issues at the moment I have managed to get my tv on by resetting it as was stuck on standby but now my tv will not connect back to my ee wifi. 
I have waited a total of 2 hours and still can not get through to anyone at sky as usual. 
Can anyone help Thanks

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 Antony connect with an Ethernet cable temporarily to get you up and running ?

also you may want to pull the plug on your router for 10 mins 

[HuwJames]

My Sky glass tv has not been working since Friday.  I have tried the suggestion online to hold the reset button whilst turning the power on.  But that doesn't work either.  Seen on the BBC website that this is a national problem not just me!  Tried calling the Sky helpline Friday, Saturday and today but give up after an hour each time.  Useless service from Sky.  No help no nothing!  Can't even play DVDs' on the tv.

Will be going back to conventional tv after this and cancelling my Sky tv.  Lousy service!  Not impressed!

[Mellissa7714]

Hi, I have tried that multiple times nothing works.

[lettice]

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@BobW2 wrote:

I would like to add my thanks to  the non Sky employee Superusers giving advice here,  appreciate the time and effort they are giving trying to  help  people.

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Thank you.

We as Superusers and customers like yourselves, do appreciate kind comments like this.

😀

[Aslamshaikh58]

Where I link my account and enter my code

[dzy82f]

"
@lettice 

Many thanks 

[Hobbayne64]

Can anyone tell me if the sky puck in the bedroom connects to the router via the sky glass tv in the lounge? or directly to the router? My glass is hard wired via a cable to the router, but the puck does not see my router on the available list of networks.

[Jporch316]

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@Hobbayne64 wrote:

Can anyone tell me if the sky puck in the bedroom connects to the router via the sky glass tv in the lounge? or directly to the router? My glass is hard wired via a cable to the router, but the puck does not see my router on the available list of networks.

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Direct to the router 

[SKY1992bf]

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@Hobbayne64 wrote:

Can anyone tell me if the sky puck in the bedroom connects to the router via the sky glass tv in the lounge? or directly to the router? My glass is hard wired via a cable to the router, but the puck does not see my router on the available list of networks.

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@Hobbayne64 all devices are independent and connect separately to router 

[Logiem]

We've had to connect the broadband with Ethernet cable. Update software. Then take out Ethernet canle. Then it should accept wifi password.

however, we did this yesterday and we've had to do it again to watch tv today 

[lettice]

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@Mellissa7714 wrote:

Hi, I have tried that multiple times nothing works.

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For your wifi issue.
Can you unplug your Sky Glass TV or Sky Stream puck.

Restart your broadband router

Then try the reset procedure again.

Tipton be certain.

Are you connecting your Sky Glass Tv or Sky Stream Puck via wifi?

If so, if you have one, try connecting an ethernet cable from your Glass Tv or Sky Stream puck to your  broadband router and then try the reset procedure again.

Then once back and running you can redo your wifi in the Glass TV or Sky Stream puck settings with a network reset and remove the ethernet cable.

If you are already using an ethernet cable.

Unplug the Sky Glass TV or Sky Stream puck and while unplugged, remove the Ethernet cable and then reinsert the ethernet cable.

Then do the reset procedure again.