Streaming has been down for 4 days spent over 4hrs on the phone keep getting disconnected

[GD1]

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@Mark081975 wrote:

My sky streaming has been down for 4 days,  I've spent over 4 hrs on the phone trying to get this sorted and keep getting disconnected whilst on hold. They have tried to take the payment still even though the service is not working, now they are threatening me with late fees this is an absolute joke!!

Seriously thinking about going to another provider now as had nothing but problems with it from the start and the prices are now 3 x what I started with. Another hour on hold today and cut off 1hr 1min into the call.

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Did they start on 19 September by any chance?   If so have you followed any of the steps to get stream working detailed in post 2 of this thread https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/td-p/4755170

[Reilly9]

Yes tried steps but when I go to activate on sky website it will not let me - says there is a problem in area

[GD1]

@Reilly9  You are using the correct Sky id for Glass?  Have you tried private/incognito mode on your browser, you need to be logged into your sky account 1st before going to the activation link.

[Jånet]

I have restarted my sky glass and it updated software. Now it shows an activation code but when I log into sky and go to the activate page, it says Oops something went wrong. Is there still a problem at your end or am I doing something wrong?

[GJ67]

I'm at my wits end trying to get some actual help from Sky. Friday morning I discovered I had no Glass TV. 

After following the given process I ended up with a six digit code to enter online and link to my account.

Do far so good, but after logging in I'm asked for my postcode, which isn't recognised despite living here for nearly thirty years!

After two days of phone calls, including two hours (!) today and explaining in detail each time and after wairages being told they are not tech people, I'm dumped into a never ending black hole awaiting help that never comes.

I need someone to help clear the 'postcode incorrect' barrier, to enter the code to link my TV and account so I can watch TV. Not hard you may think, but actually getting help seems nigh on impossible, whatever phone number or extension I get. No way to email a complaint or discuss with someone authorised to help.

It shouldn't be this hard to get a basic level of customer service.  Advice welcome...

[Paulbuckland557]

I only have the one sky ID and one Glass

[Reilly9]

That's the same message I am getting

[GD1]

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@Jånet wrote:

I have restarted my sky glass and it updated software. Now it shows an activation code but when I log into sky and go to the activate page, it says Oops something went wrong. Is there still a problem at your end or am I doing something wrong?

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Make sure that the Sky ID you are using is the correct one, also try logging into your Sky account befopre follwoing the activation link.  if that fails try using private/incognito option on your browser.

[johnnysuits]

My service checker says there is a service issue in my area however the guy next door has sky glass and his is working fine 🤷‍♂️🤷‍♂️🤷‍♂️

[Notmyname1986]

Not working... Why? 

 

[cheapshades2012]

I could activated but it says No Subscription, please select to subscribe. After that doesn't let me to do anything. Please help.

[Jånet]

@GD1 

When i go to https://sky.com/activate it asks me to sign in. Then it says 'oops there has been a problem' and I can't get any further. I tried incognito mode as suggested - same thing - I log in and get the oops message. 

[Bumpa73]

@lettice thanks fo rthe idea but unfortunatelu I just get suck at the Remote control setrup point after I did what you suggested and restarte dteh reset proceudre for my SkyStream Puck.  Guess I'll just have to wait until Sky work out the problem. 

It appears that teh reset only works for some users not all.  Slightly annoying given mine was working ealry this ,morning.  

[keefpringle]

I have two devices and one is working perfectly. The other one flashes as if it is going to turn on and the initial "Sky" banner appears and then it turns off.  Repeat ad infinitum. 

[Fothergill1]

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@Jånet wrote:

@GD1 

When i go to https://sky.com/activate it asks me to sign in. Then it says 'oops there has been a problem' and I can't get any further. I tried incognito mode as suggested - same thing - I log in and get the oops message. 

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@Jånet are you signed into your MySky account at www.sky.com if not this is the error message you will get.  If you believe you are signed in then sign out and back in again to make sure.