Has the problem with Sky glass been rectified yet?

[Riaz92]

Went to the sky pop up stands and they told me to do a hard reset and it's still not working!

[Davidmoore]

Still no sky 

3 days is ridiculous 

[JohnM57]

I have repeatedly followed the page 2 reset instructions for a single sky stream puck (over 20 times in the last 2 days) all to no avail.

The puck goes through many cycles of flashing colours and then switches off.

The puck does not send a signal to the Tv, The power up button appears to have effect.

The only lights that are on are orange and green at the rear of the puck by the HDMI cable.

Does anyone have any suggestions please?

[Cath581]

Got mine working through hot-spot on my phone.  No idea how it worked  was a suggestion from someone else.  Was only tv I had problem with connecting to router 

[Ak47]

Just do a hard reset unplug tv press power button hold down and put plug back in while holding button in until red light starts flashing then tv will restart and follow the prompts on tv hope this helps 

[lettice]

---

@Shannon87 wrote:

I have tried everything but I am just stuck on this constantly

---

Try repairing your remote 

On your Sky remote:

1. Press and hold 7 and 9 together for 3 seconds.
2. Press and hold 1 and 3 together for 3 seconds.

[Kaz9682]

He talked me through it over the phone. Disconnected the ethernet and power cable from the puck..pressing the puck and then reconnecting...coloured lights..then just black screen with no signal.we tried it a few times a few different ways including pressing 1+3 on remote..absolutely nothing worked!he was at an absolute loss 🤷‍♀️

[Sandro74]

Hi, having problem linking account on sky glass tv, says I need to enter code but can't find where to enter it

[BecP1]

Well this is an interesting one as I only switched to sky 10 days ago and haven't been able to watch any form of television for the last two nights and have spent four hours this afternoon on the phone and the only person I've managed to get through to is if you press the buttons to buy a sky Mobile- Funny they answered that very very quickly. Having all the same problems as everybody else- doesn't accept my pin- plug-in details to change the pin then it still doesn't accept the pin - absolutely no way forward from this. I was enjoying it but now I think I might have to cancel the whole , TV and broadband package and go elsewhere 

[Kaz9682]

Doesn't work for me 

[Cdrw111]

Tried two android phones, a Windows laptop and and a ipad. Nothing worked. Cleared the cache ever time. Let's face it, https://sky.com/activate is down. Sky needs to fix it. Thanks

[David+s+n]

• Hi i gave the sky stream problem since Thursday 5pm skys helplines absolutely no help have followed the instructions on rebooting TO THE LETTER, holding power button for multi coloured lights etc. Puck goes through the reboot sequence handset wirking controlling sound etc then at stage of going online to sky.com/activate and entering code number on website that is where it freezes. . Any other suggestions.  Dave

[Paul.Oz]

There doesn't appear to be an automatic fix available. Sky are advising to perform a full reset - you will have to reactivate your puck afterwards and sign in to any apps you use. https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on 

[Lee242]

My tv went off yesterday morning still no power nothing tried everything they said on phone and still nothing 

[Jordon3]

After rebooting the sky glass it's not connecting to my internet, it's the right passwords for it ect but still not connecting how long is this gunna take