Sky Glass Power up Issues 19-9-24

[kharis]

Have followed your instructions several times and it still does not work.  Tried phonecalling for assistance but after 35mins got dumped off. Is this problem EVER going to be SOLVED. Gutted I ever bothered with Sky Glass.

[Leestenning69]

My sky puc comes on then switch's off please can sky sort this out

[lettice]

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@Operator2024 wrote:

I have exactly the same issue , been on the phone waiting to speak to someone for over 2 hours today.  It's seriously not good enough.  Even the voucher they used for the sky store as a gift for the issues has an error 😡

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This is the resolution that works, that you have to do.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

If you have any issue with activation during the process or entering the pin do the following;

Activation problems: 

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Also, you could try using a mobile phone, not connected to your home broadband.

Pin problems:

When at the pin stage and it fails.

Remove the power from your Puck or Sky Glass TV,  leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[Prossi14]

The puck is flashing white, sky wording comes on screen for a few seconds then goes black and the puck goes to solid white. Have done the reset and nothing will get it to go further than white sky letters on black background. 

[Prossi14]

Same here , did you get a resolution 

[TD79]

When you say PIN do you mean activation code?

[Ric74]

@TD79 

I have followed the procedure exactly as stated, word for word.

I get to the link your account, go to sky...activate,

Code accepted but glass still stuck on the same page.

Any ideas?

You lucky thing, at least you've got to beyond the magical, mystical world of the Link your Account page, a land where I've never ventured because the activate url is guarded by what must be imperial stormtroopers despite its many guises as www.sky.com/activate, www.sky.com/productsettings/streaming-tv/activate, www.sky.com/whatsthebloodypointanymoreitwontwork/activate, they keep guard and deny access with their big weapons and sneery faces laughing as you try for the fourtieth time the same process over and over and over and over..........

[TDevs]

Having exactly the same issue. Absolutely fine yesterday, turned it on today and have been unable to solve the problem even after following all of the rest guidance.

[lettice]

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@kharis wrote:

Have followed your instructions several times and it still does not work.  Tried phonecalling for assistance but after 35mins got dumped off. Is this problem EVER going to be SOLVED. Gutted I ever bothered with Sky Glass.

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This is the resolution that works, that you have to do.

It has worked for many Sk6 Stream and Sky Glass Tv customers over the last three days with the issue.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 
Try holding down the button for as long as possible, it won't harm keeping it pressed longer than mentioned, but release when you see the blue screen instructions on screen.

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

If you have any issue with activation during the process or entering the pin do the following;

Activation problems: 

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Also, you could try using a mobile phone, not connected to your home broadband.

Pin problems:

When at the pin stage and it fails.

Remove the power from your Puck or Sky Glass TV,  leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[Coops2207]

For those struggling to link their account using web or mobile browser -

Open the app (download from Play Store or wherever if needed)

Go to Product Settings

Go to Device Management

Go to Activate new device

Enter verification code

Follow on-screen instructions

[Fothergill1]

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@TD79 wrote:

When you say PIN do you mean activation code?

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@TD79  No you need to enter the activation code when it is requested but make sure you are logged into your MySky account at www.sky.com or you will get an error message.

When you are asked to enter a PIN just ignore it and unplug the glass/stream and plug it back in again and continur the process after it reboots.

[TD79]

Lucky you mine has been off since Thursday 🤣(delirious laughing)

[Jet1973]

Your sky glass product is cheapply made. Technically inferior and customer service non existent. Same issue as many on here with alow pulsating light 

[kharis]

Yet another post from Sky saying follow the prescribed procedure and my TV will re-set and turn on.

I followed step by step and guess what - NOTHING HAPPENED !!!. My tv set still wont respond.

So now what Mr Engineer ???  Just wait until how ever long it takes. Think I will ditch Sky

[TD79]

@Coops2207

Thanks but sky glass still stuck on link your account page