Sky Glass Power up Issues 19-9-24

[Lesley07]

How do you create a mobile hotspot on an iPhone  please 

[lettice]

---

@Bumpa73 wrote:

I've done the reset prodedure in Post 2 about 4 times but keep getting stuck ona "Remote control setup" step.  I hold the 4 and 6 buttons but nothing happens and I cannot click the "Continue" so jsyt get stuck at this step.  Any thoughts anyone???

---

Seen this one before, hope it works for you.

Tirn off your puck or Glass TV, not sure what you have.

Do the  4 and 6 as you have previously then do this:

Press and hold 7 and 9 together for at least 3 seconds.

Then try the fix procedure again.

[Chrismurr80]

On page 2 there is a walkthrough to get it working.

Turn the mains plug off. Hold down the power button on the side of the tv and turn mains back on. hold power button down until the red light starts flashing on your tv, then follow the screen prompts.

[revird]

done all that still not working

[roger1949]

1. Go to Settings > Mobile Data  Personal Hotspot or Settings  Personal Hotspot.

2. Tap the slider next to Allow Others to Join.

[TomAg]

Anyone found a fix for getting past the "Oops there seem to be a problem" page so I can enter code and link account have tried clearing cache, using private browser, using telephone data all to no avail.
 Spoke to a Sky agent yesterday after over an hour on hold was no use whatsoever, only had Sky stream installed on the 5th wonder if this will allow to end contract?

[Kdoodle]

It's getting stupid now! I really think Ray sky should at least have to decency to update its customers. 

[Kdoodle]

I got past that bit but could not enter a one time code...and the it "stuck" 

[Tj6644]

Still got no Tv . Tv won't turn on . Done as they say on link sent . But nothing. Got no lights on tv or any messages come up . Not good enough two days with no tv 

[Garseys]

Reset everything and still have no Live TV or apps on our Sky Glass. Followed steps outlined on page 2 twice with no luck.

[K92]

Hi

I must have been lucky because my advisor told me just to switch it off, so that has been overnight and on seeing some suggestions it had been fixed, tried again and it just came on without a re-set!

[Lisa2774]

I am in the same position!!

[Gail37]

Mine went off on Thursday night,and rang yesterday they said there is a issue with the software and it could take 24 hours to fix,and to leave it switched on,done all this and it is still the same,Hope they fix the software issue soon

[Pearce0712]

Does you guys screen just keep changing showing the latest films and stuff but not even let you click on anything? Like my remote doesn't let me click on anything. 

Not only is my sky not working but they are teasing me at the same time 🤣🤣

[James631]

To resolve the Sky Glass issue I purchased a ethernet cable to connect Sky Glass TV to my Router. This allowed the fix to be completed which was a system update. The Sky pucks I held the standby button underneath the puck and switched the pucks on which allowed a reset. I am fully back up and running watching TV at last. I hope a small discount to our bills from Sky would be more appreciated than a sorry for the inconvienence caused.