Sky Glass Power up Issues 19-9-24

[lettice]

---

@RB29 wrote:

I powered it off about 4 times and it still takes me back to the set-up process of syncing remote and choosing to use speakers etc then the PIN screen and no further as I can put pin I'm but it don't do anything it still says 0/3 when type pin in over and over its ridiculous 

---

Not sure what you have tried .

Do the process as in post 2 on this thread.

When at the pin stage and if that fails, ignore the pin failure.

Power off your puck, leave off for a few minutes and repower.

It will continue the process, so just follow the instructions.

This has worked for many so far having a pin issue during this process.

[lettice]

---

@Leelatequila wrote:

Hi, I followed the instructions, got the code, went to activate and it just says "oops there seems to be a problem." I've tried three different numbers to try to speak to someone to no avail. Still on hold now almost an hour on. Can anyone advise please as this is driving me crazy? Thanks ☺️ 

---

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

[lettice]

---

@shell9 wrote:

Can't load my pluck just flashes white and nothing unplugged all night and still doing the same not paying for something I can't use it's a joke now 

---

This is the resolution that works, that you have to do.

It will not come back on unless you do this.

Follow the procedure exactly as described for Sky Stream in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Jackie114]

This doesn't even work, there is no red light on the sky TV at all there is power because the light on the microphone button is on but there is no red light and nothing coming on, so it won't even let you reset it on this stage, this is pathetic. Why can sky control if the TV comes on at all anyway? We can't even connect devices to hdmi and play anything. 

[lettice]

---

@Daz29 wrote:

Nothing I have done has worker. It's been like this since the 18th ! Just spoke to someone from Sky who informed me even the have no idea what it is as its only Sky Glass that has this issue and no other Sky products. He stated they have no idea what the fault is or how long this will continue!!

---

You have not mentioned what you have tried.

This is the resolution that works, that you have to do.

It will not come back on unless you do this.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[lettice]

---

@Jackie114 wrote:

This doesn't even work, there is no red light on the sky TV at all there is power because the light on the microphone button is on but there is no red light and nothing coming on, so it won't even let you reset it on this stage, this is pathetic. Why can sky control if the TV comes on at all anyway? We can't even connect devices to hdmi and play anything. 

---

This is the resolution that works, that you have to do.

It will not come back on unless you do this.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Steph02011]

This doesn't work, I've tried it multiple times on my puck with no luck!

[katieface1989]

Day 3 - sky stream still not working. I've gone through all the steps provided by sky to no avail. 
currently stuck on the Remote Control Setup screen. Try pressing 4&6 together. Nothing happens. I know the remote works because it turns on my tv. 
soy are useless. Has anyone else got any ideas? 

[Jackie114]

You didn't even listen to my post, I said the tv has no LED lights, I have tried those steps. It doesn't work 

[lettice]

---

@Steph02011 wrote:
This doesn't work, I've tried it multiple times on my puck with no luck!

---

What have you tried so far to fix?

This is the resolution that works, that you have to do.

If while doing this you have a problem, come back here and we will see if we can help you further.

It will not come back on unless you do this.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[revird]

where is page two

[Pesser]

I would lodge a complaint 

[Pesser]

Have you guys tried a hard reset ?

[K92]

I did get through after over an hour on hold. I was told there was nothing I could do but switch it off for 2 days as they were working on it! Gave me £5 compensation as I asked but this does not compensate for the massive dent in confidence in Sky. Very displeased as they are still saying no outage in my area and advising you to re-set the puck - did it 3 times, changed my pin on the the second TV which is working fine - but to no avail! It could be something to do with age of certain TVs - the one affected is a 6 year old Sony OLED, very expensive at the time - so if they are saying we need a new TV????

Hope it is not a scam to sell Glass, although they seem to be having problems as well!

[SKYJIIKW]

Skybox white light flashes on and off Sky symbol comes on TV but that's about it