Sky Glass Power up Issues 19-9-24

[Jporch316]

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@Anonymous wrote:

Where is your evidence that it is working in the majority of cases?  According to Sky, it is not working for somewhere between 7k and 10k customers, which is not a small number.  In fact, if those are Irish customers, I would not be surprised if that was a majority of Sky Glass customers in Ireland

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Umm ...... all my devices were off .... all 5 were restored with the recovery process. There will be issues for a few like you who have multiple sky accounts. That, as you say, has been an issue ongoing in different forms for a long time. The majority of users posting in this thread haven't tried the recovery process which you can easily tell by reading the posts. 

[Jporch316]

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@Stacy8 wrote:

 It will not accept my 4 digit pin. I have reset my pin and it still is coming up as incorrect. This is now 24 hours of waiting. I'm currently on hold to sky. I have 2 pucks in the house. One is fine. The other will only make it to this page. 

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When you get to the pin screen pull the plug on the puck for a minute then plug back in and it should continue without the pin 

[Jporch316]

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@Stacy8 wrote:

I have exactly the same problem. Round and round and I know people are trying to help but following the instructions hasn't helped me either and gets stuck on the pin page. I'm currently on hold (30 minutes and counting) I will post update once I have spoken to them

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When you get to the pin screen pull the plug for a few minutes then plug back in - it should then continue without needing the pin 

[Fothergill1]

@Stacy8  If you are asked to enter a PIN ignore it and simply switch off  your Glass/Puck at the mains and switch it on again to reboot.  This is the advice given in the "Answer" at post 2 of this thread.  Good luck.

[Karen2021]

Hi does anyone have a latest update from Sky. We are all in the same position. I suggest using one post to reply. My phone is about to blow up with all the notifications!😆😆

[TP637]

Still showing the code to enter but our app won't open to do it 

[Sarahm0801]

Mine is still down! Tried the reset a number of

times over the past 2 days and just get stuck in the link your account screen.  I can successfully input the code on sky.com/activate and get the message that my device has been successfully added but the link your account screen in the telly won't move onto the next part of the set up. I spent an hour on hold with sky yesterday and where the lady I spoke to tried to be helpful it was clear she didn't really know what was going on. So here I am on day 2 with no sky glass and no sign of a resolution 🙄

[Hobbayne64]

I have managed to do the hard reset on the Sky Glass in the lounge, but. the sky puck in the bedroom. I am still having trouble with. I have managed to do the reset.on it, and attempting to reconnect it to my router. but my router is not being recognised. Has anybody. has anybody got any suggestions??

[markcpops]

Ok so I have been down for 24 hours now but managed to get the sky glass back up yesterday. Unfortunately, I can not seem to link the account as when I go to the web page it says "Oops there has been a problem" When you call Sky on the number provided, you just get unhelpful messages. Is it a case of just waiting until the outage is over or do I need to do anything else?

Markcpops

[TimmyBGood]

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@Anonymous wrote:

Where is your evidence that it is working in the majority of cases?  According to Sky, it is not working for somewhere between 7k and 10k customers, which is not a small number. 

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A 99% percent success rate for a notional million-strong user base would still see ten thousand unhappy customers: 90% success would leave 100,000 without service.  That's always the downside of large scale operations.

[Fothergill1]

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@Nix37 wrote:

I have stream and followed the steps BUT the activation page is working probably due to amount of people trying it! 

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@Nix37 Make sure you are signed into your MySky account at www.sky.com or the activation page will give the Oops error message.

If you are signed in then try signing out and back in again.

[Chloe240]

I don't have a puck I just have glass tv 

[Ahmed6]

My glass tv was dead as a brick, no power , no red light since Thursday evening. Literally 15 mins ago, I took the power cable in & out of the tv a few times while plugged into the mains, I heard a few crackles and the red light finally came on. Then I held the power button down for about 30 seconds and the blue screen came on and it updated automatically. The TV then turned off,red light came on about 2 mins later. Tyrone's it on with the remote and everything is working fine. Netflix, Apple TV etc are all working and logged in automatically 

[TP637]

We can't get link to open our app dosent open this will be our second day .it's great when you feel your getting it then opps something has gone wrong. Again 

[Maddshell]

I'm really glad it's not just me at least! Exactly the same situation here so hopefully someone from Sky sees this and can help as being stuck in this loop when you know the problem is fixed is very frustrating!