Sky Glass Power up Issues 19-9-24

[Fothergill1]

@Ruby32  Have a look at post 2 of this thread for the Answer provided by Sky.  It had me up and running within a few minutes about 12 hours ago and my puck has been working fine since.  Good luck.

[Jonathanphillip]

I'm trying all sorts of sky Websites to see if I can link my sky account with the number but the Website is saying uou have a problem with the site call us to solve this issue so I can't do anything to get the puck up and running with out the number on screen to enter many thanks 

[Ric74]

THE FIX ON POST 2 DOES NOT WORK!!!!

[Jporch316]

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@Ric74 wrote:

THE FIX ON POST 2 DOES NOT WORK!!!!

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Make sure you hold the power button in until the lights flash in multi colour which is after they flash white 

[Brendanpf]

Sky outage in my area today and my box did the same. Working now after doing box reset.

[Mememememememem]

Sky has been hacked protect your device and change your password. 

[Ruby32]

Hi ..... Tried that also .... Still no joy.... Will try again in a few hours.

[Ruby32]

Still not working.

[Ruby32]

Hopefully this issue with Sky puck not working , can be resolved soon.

[lettice]

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@Ruby32 wrote:

Hopefully this issue with Sky puck not working , can be resolved soon.

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This is the resolution that works.

Follow the procedure exactly that mentions Sky Stream exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[lettice]

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@Jonathanphillip wrote:

I'm trying all sorts of sky Websites to see if I can link my sky account with the number but the Website is saying uou have a problem with the site call us to solve this issue so I can't do anything to get the puck up and running with out the number on screen to enter many thanks 

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Try refreshing your browser cache or try on anothe browser or device.

First log in to your MySky account, then open up a new browser tab and go to the activate url, typing in full along with the https://

There is an alternative activate web address also to try;

Try the following link below.

https://www.sky.com/productsettings/streaming-tv/activate

[SKYRIP]

I'm having the same issue and it will not connect to my BB . I've got a 65" piece of glass on the wall and I'm lost as I've tried everything that's been suggested. Damn pity that I'm not abroad where you can call,get a qualified Technician to come out and fix it. So much for living in a first world country . (Sorry but, I'm livid with the lack of service) Any decent suggestions from anyone before I rip it off the wall and file it in File 13? ) Trash can to those who don't know what File 13 is 

[caesarome]

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@char51 wrote:

My sky glass to will not work, have tried the things it said to do. But there just dead

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@char51 

As your issue isn't related to Sky Go (where you had posted) I have moved your ppst to the topic at hand on this issue where Sky are advising people to do this:

https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on

[Hazeyjonesy5]

For 24hrs on and off I've tried the instructions to reboot.  Screen shows updating/ 100% etc. Then screen saying 'You're connected press continue'  continue button does not work. The screen is frozen on this message every time.  If only SKY would update their message to us all and understand that their instructions do not resolve this. 

[Lolaloob]

Hi my sky puck has started blinking white light and wont turn on