Sky Glass Power up Issues 19-9-24

[Missy+Muldoon]

Carried out all steps as suggested by SKY and users on this thread and guess what? ABSOLUTELY NOTHING HAPPENS AND THE ISSUE IS DEFINITELY NOT RESOLVED! 😩

[PDBird1607]

Try pressing 1 and 3 together this reset my Sky glass remote but the puck is still not working 

[Fothergill1]

---

@PDBird1607 wrote:

I am unable to even get a screen that would even allow me to reset the puck. Any ideas?

---

@PDBird1607 It sounds as though you might not be following the recovery instructions properly as you start off with the puck switched off at the socket.  At the appropriate time I used my TV to select the HDMI for the puck where I found further instruction on my screen which I followed.  The whole process too about 5 or 6 minutes to complete.

Good luck 🤞

[Kdoodle]

sky puck and tv not working? Any recent updates from anyone please 

[Nosaj]

After resetting my sky glass I can't link it to my account, the activate page simply says 'oops something went wrong'. Helpful. Anyone else got this problem

[TOMTOM181]

Hi Sky Engineers. your instructions are not good enough on the reset and I tried and tried. What you are missing is that we have to hold down the button on the side of the glass TV not just until the red light flashes but until the SKY message come on the screeen. Then it works. I tried so many times to follow what you said and only until I held that button down and waited for the SKY message came on did it work and that was 5 minutes.  Also it took 10 minutes for the download to start.  Again you need to tell people to wait.  It looks as though its not worked!   I was not waiting long enough. I suggest you update your instructions.  

[PDBird1607]

@AndyNH1  I can't even get a screen up, I get the Sky logo for a few seconds and then everything goes off 

[Tgo]

Sky stream puck not switching on all of a sudden and and having reset the puck, it now won’t accept a pin through the setup process. Say incorrect pin event though I've reset the pin and the 'attempt' numbering stays on 0 of 3 no matter how many times I enter it.

[ChM1991]

I did manage to get through to an advisor on the phone as having the same problem, it's a known issue they are currently trying to fix and the fix they are showing will work when they have put out the update that will fix the issue, which is currently still being worked on. They are hoping at some point during the day tomorrow

[Sp25]

Same for the last 30 hours and received no information from Sky how to fix it. Really bad service... 

[LiamFletcher]

This is ridiculous,  been trying to sort my sky glass tv out since yesterday with no success - the process doesn't work for me since the essential part is holding the standby button so I updates, however I do that and once past there it tries (and fails) to connect to the router so therefore the updates can't have happened. No chance of speaking to anyone at sky so I have no TV at all at home. Awful product and even worse customer service. 

[SGibson1992]

So I was patient last night. Saw there was an issue. What I don't appreciate is following the steps for the TV to be just as useless as before. But what really gets to me is calling the support number to hear a recorded message and then it just hangs up on you. Sky really need to sort this out.

[PDBird1607]

@AndyNH1 I have done the same thing as you but for some reason I can't get the screen to hold a signal even when I am holding the standby button down. The white light flashes and the sky logo comes up, then the screen turns black, then blue and I get a "no signal" box floating across the screen

[ChM1991]

I did manage to get through to an advisor on the phone as having the same problem, it's a known issue they are currently trying to fix and the fix they are showing on the website will work when they have put out the update that will fix the issue, which is currently still being worked on. They are hoping at some point during the day tomorrow

[Missy+Muldoon]

Can you explain better? (Tom Tom)... Your message gives hope... "Hi Sky Engineers. your instructions are not good enough on the reset and I tried and tried. What you are missing is that we have to hold down the button on the side of the glass TV not just until the red light flashes but until the SKY message come on the screeen. Then it works. I tried so many times to follow what you said and only until I held that button down and waited for the SKY message came on did it work and that was 5 minutes.  Also it took 10 minutes for the download to start.  Again you need to tell people to wait.  It looks as though its not worked!   I was not waiting long enough. I suggest you update your instructions." ... 

I've been holding down the button for almost ten minutes now - do I keep going or give up? Still no Sky message. I've done what they've advised but the download/reset doesn't work.