Sky tv and pick not working

[Kdoodle]

Hi

thats pretty much what I was told earlier today ...so

lets hope it get ls sorted tomorrow. 

[Ben1980]

is this a bricked update that has now been pulled and affected the first users in the rollout. 

[Jimmy7062]

Having worked in sky tech many moons ago it cam be frustrating if the fix does not work first time suggest have a break and then follow the instructions step by step slowly.  Sometimes we would have to reboot boxes 2 or 3 times to resolve issues.  Keep at it. 

[Cammy02]

Just  held  button down  in extended period but gave up after 8 minutes, arthritis sucks.

On the plus side  managed, at 3rd attempt, to get both my pucks working.

[Ric74]

@mikealanr "However note this will require relinking to your Sky ID...."

THAT'S THE BIT I CAN'T DO!!!

www.sky.com/activate or any derivative of www.sky.com/activate DOES NOT WORK on any browser I've used. ("Oops blah blah blah...")

Sky Broadband/Wi-Fi works.  

This is definitely a Sky problem, not mine.  Why are we all trying to sort this out ourselves when everything crashed at the same time?

[PESKYWAABBIT]

I have tried to rest my device as stated but I'm getting incorrect PIN on bootup. Mr community manager said restart the puck and should solve it but it just says incorrect pin again. I haven't changed it since I've been a customer.

How are they meaning restart it? Pull power out. Turn it on and off with the button it's belly? Either comes up with the same.

Help please.

[NA21]

Third time lucky!

[R1char8]

So like everyone else my Sky Glass would not power on this morning. Everything else okay. Tried the fix many times, nothing. Rang Sky they said it's simply a coincidence your TV has failed and as it's out of warranty, tough. Surely this cannot be right?

[Morris2]

I have the sane issue, sky puck reset and the chatbot does not have my account number as being active so wants me to make a payment?

[Syed168]

Sky glass has not worked for the whole day. Yes there is a message on the website and I have gone through the help section, but still not working. All I am hearing is the technicians/engineers are working on it, does it take 1 whole day?

I started the tv as in the help section and was asked to link my account. But when I log in I get an error message'opps please call'

i calk the helpline and there is a standard message and the line ends.

stop this and resolve this, how will be compensated for not being able to access the services that I paid for? Why is it not possible to get someone to help with he problem?

[TimmyBGood]

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@ChM1991 wrote:
 the fix they are showing on the website will work when they have put out the update that will fix the issue, which is currently still being worked on. 

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I'm afraid that's simply incorrect: the procedure as currently described worked for many, but not all, users from early this (Friday) morning

[Jimmy7062]

That's not right it is a known problem the call centre should not have said that. Try the reboot again take it step by step.

[Paul+Dray]

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@Ric74 wrote:

@mikealanr "However note this will require relinking to your Sky ID...."

THAT'S THE BIT I CAN'T DO!!!

www.sky.com/activate or any derivative of www.sky.com/activate DOES NOT WORK on any browser I've used. ("Oops blah blah blah...")

Sky Broadband/Wi-Fi works.  

This is definitely a Sky problem, not mine.  Why are we all trying to sort this out ourselves when everything crashed at the same time?

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Log in here first: https://www.sky.com/signin

Then do the activation here; http://sky.com/activate

[scotty63]

@hetherington

[TimmyBGood]

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@R1char8 wrote:

Rang Sky they said it's simply a coincidence your TV has failed and as it's out of warranty, tough. Surely this cannot be right?

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Probably an overworked CS representative having a very bad day.  Personally I'd suggest trying again tomorrow.

The issue of an 'out of warranty' device being broken by an unavoidable software update pushed out by the manufacturer is one that I suspect doesn't currently have adequate consumer rights law attached to it.