Sky Glass Power up Issues 19-9-24

[Dave223]

My tv won't turn on at all not even got the red light come on tried everything but have got nothing at all with sky glass 

[Saz6]

Our sky stream won't go beyond the screen that says press and hold 4 & 6 together. We have changed the batteries in the remote and checked the cables. What else can we do? 

[katieface1989]

I've been through all the steps your forum has asked me to do and now when I power it up I get a red and white flashing light and nothing happens! Just a black screen 
this has been down now for 2 days and counting. I expect to be compensated for this 

[Missy+Muldoon]

Doesn't work for me ... tried it five times now with no joy 😩

[Dannyh35]

They advised me to do the recovery process but then when you go on sky to put the activation code in it says 'oops there's a problem' contact sky but then you phone the number and can't get through to a person!

[TG74]

This does not work because when you do this you can not re link your account.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Dannyh35]

When I try and go to to the activation page on sky it says 'oops there's a problem' like the page is down or something!

[Laing1]

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@Bugs1 wrote:

Can't see any live TV and white light on q box keeps flashing.

there is no customer care support online available.

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@Bugs1 are you sure you have a Q box as there is no white light on a Q box you have green, amber, red and blue lights but no white light

[Marieb23]

Sky glass issues all day don't answer phone no disconnecting calls 

[Christian15]

my sky glass tv has been off for hours and hours wont even power up ! needless to say if it evry comes back on there wont be any type of compensation ! 

[Kdoodle]

Him

thanks...still not working? 

[Kenn1]

Hello,

Please see below if you do this it will work. I did this and it fixed the problem

Please see below:👇🏾

To get it working try

switch of at mains

held the on / off button on side of tv 

while holding the button down

turn back on at mains

keep holding 

red light on base of tv started flashing fast

release hold on side button 

sky logo appears 

followed the prompts 

tv now working 

no thanks to sky tho go

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@GD1 wrote:

Thread title created to reflect current issue

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t info through community 

[Amy991]

My Sky Puck will not turn on and when I try the recovery process it doesn't flash different colours even after 20 seconds of holding the power button. What can I do?

[Jeanne85]

Our signal is so poor and Sky is the only provider who reaches us. I struggle to work from home with internet now no tv

[Dazzasky]

@katieface1989 @Christian15 

Have you followed the instructions given by Sky?

https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on