20 Sep 2024 08:03 PM
My tv won't turn on at all not even got the red light come on tried everything but have got nothing at all with sky glass
20 Sep 2024 08:04 PM
Our sky stream won't go beyond the screen that says press and hold 4 & 6 together. We have changed the batteries in the remote and checked the cables. What else can we do?
20 Sep 2024 08:05 PM
I've been through all the steps your forum has asked me to do and now when I power it up I get a red and white flashing light and nothing happens! Just a black screen
this has been down now for 2 days and counting. I expect to be compensated for this
20 Sep 2024 08:05 PM
Doesn't work for me ... tried it five times now with no joy 😩
20 Sep 2024 08:05 PM
They advised me to do the recovery process but then when you go on sky to put the activation code in it says 'oops there's a problem' contact sky but then you phone the number and can't get through to a person!
20 Sep 2024 08:06 PM
This does not work because when you do this you can not re link your account.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
20 Sep 2024 08:06 PM
When I try and go to to the activation page on sky it says 'oops there's a problem' like the page is down or something!
20 Sep 2024 08:07 PM
Posted by a Superuser, not a Sky employee. Find out more
@Bugs1 wrote:
Can't see any live TV and white light on q box keeps flashing.
there is no customer care support online available.
@Bugs1 are you sure you have a Q box as there is no white light on a Q box you have green, amber, red and blue lights but no white light
20 Sep 2024 08:08 PM
Sky glass issues all day don't answer phone no disconnecting calls
20 Sep 2024 08:08 PM
my sky glass tv has been off for hours and hours wont even power up ! needless to say if it evry comes back on there wont be any type of compensation !
20 Sep 2024 08:09 PM
Him
thanks...still not working?
20 Sep 2024 08:09 PM
Hello,
Please see below if you do this it will work. I did this and it fixed the problem
Please see below:👇🏾
To get it working try
switch of at mains
held the on / off button on side of tv
while holding the button down
turn back on at mains
keep holding
red light on base of tv started flashing fast
release hold on side button
sky logo appears
followed the prompts
tv now working
no thanks to sky tho go
@GD1 wrote:Thread title created to reflect current issue
t info through community
20 Sep 2024 08:10 PM
My Sky Puck will not turn on and when I try the recovery process it doesn't flash different colours even after 20 seconds of holding the power button. What can I do?
20 Sep 2024 08:10 PM
Our signal is so poor and Sky is the only provider who reaches us. I struggle to work from home with internet now no tv
20 Sep 2024 08:11 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you followed the instructions given by Sky?
https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on