@RM1904 As the posts originator there should be an option to mark as answered. I can't remember where that is off hand but it is usually obvious. Have you clicked on the little dots in the top right corner?
@Stephen+Mourton@RM1904 the thread already has a marked answer with the latest update from Sky which can and will be updated with the latest information
it cannot be changed
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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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@KevNewMedia hi, I can't switch it on at the mains and hold the power buttons down at the same time. It's too far away. And I don't have anyone to help so this either. Is there another way please? Thank you
My two sets with Pucks both failed last night and now nearly 24 hours later the outage is still showing on sky.com. I really don't want to sit in my garden office and watch my Sky Glass TV.
Tried the unplugging on the puck for 10 mins, tried the factory reset about 1.2billion times. Still not working. I also have not received a text from sky and also been on hold for 1.5hr...
I am really confused by what is happening with our tv. Like others our glass tv won't switch on and we have tried following the steps but nothing is coming on and as engineers are still working how are the steps meant to help!
very frustrated that when we phone to ask about it you get a message telling you to follow the steps which don't help and the hang up on you!
How do you do a hard reset? I've tried the solution offered by Sky approximately 50 times throughout the day but that hasn't worked, in my account it still says there is an outage in my area - is there actually an outage that Sky have to fix meaning that however much I try to reset it is pointless until they cure the outage?
