Sky Glass Power up Issues 19-9-24

[Fothergill1]

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@James+armer wrote:

My sky glass has updated but I'm still stuck on trying to link my account to sky.com/activate. The website hasn't been working now for a good 3 hours. Can't seem to get through to anyone on the phone either 😞

 

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@James+armer Make sure you are signed into your My Sky account or the activation page will not work.

[Heidi1174]

Mine isn't a sky glass TV it's 2 sky stream puks

[James+armer]

My sky glass has updated but I'm still stuck on trying to link my account to sky.com/activate. The website hasn't been working now for a good 3 hours. Can't seem to get through to anyone on the phone either 😞

[HayleyCB]

Also when requested to go to sky activate account or whatever drivle it says, make sure u are logged into your account other wise u will just see a big red error message 

[Daniel0210]

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@Karen1212 wrote:

I've been waiting on the phone for ages too.

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@Karen1212 

I can't see the benefit of calling Sky. The most up to date information is in post 2 of this thread. An agent won't have anything different to tell you. 

[horace]

@Fothergill1 

Yes!

I've noticed a few of the more recent posts in this thread are by people who have previously tried the fix suggested by Sky only to have it fail, then returning to say they re now up and running haveing realised they hadn't quite got the process right the first time.

I think there is a strong case for Sky to update their advice with a little more detail in the instructions.

[KMH7]

My sky glass tv won't connect to the internet. Have done all the resets & can't get past Network setup. Have had the broadband checked & all is working ok.  Been round in circles on & off since last night. Very frustrating. 

[Mark39]

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@James+armer wrote:

My sky glass has updated but I'm still stuck on trying to link my account to sky.com/activate. The website hasn't been working now for a good 3 hours. Can't seem to get through to anyone on the phone either 😞

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What's happening when you try to activate?

[BobW2]

I'm the same, puck not working,  but Sky WiFi is. All "help" from Sky i've seen is about Sky glass TV not a stand alone puck.  Tried their "Virtual Assistant" this morning, complete waste of 45min.

[Lauren222]

@Chrisee I have sky glass , I have done the process too many times now even when I was on the phone to sky, I'm back on with sky now to find out the next steps as the tv isn't doing anything on a hard reset 

[Karen1212]

Thank you

[Steph02011]

I am assuming this is a national issue then, and not just affecting people locally?

[Fothergill1]

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@Paul841 wrote:

Does Sky have a timeframe when this fault be rectified as have unable to turn my 43 inch tv for nearly 24 hours.

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@Paul841 The published solution worked for me so it you haven't already done so follow the procedure at the this LINK

Select the appropriate button for Glass or Stream puck.  Good luck 🤞

[paulp74]

Thanks, this has fixed my Glass & Puck, I left the Ethernet cable in and it completed an update then went through setup.

[Skelpy]