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Discussion topic: Sky Glass Power up Issues 19-9-24

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This message was authored by Kerrie1978 This message was authored by: Kerrie1978

Re: Sky Puck & Sky Glass Power up issues 19-9-24

For the price they charge they should have fixed it already. I've had nothing but pro lems with sky. I think the best option would be to leave sky and and go with a different provider.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky glass is not turning on

Posted by a Superuser, not a Sky employee. Find out more

@Benjamin2406 

I have merged your post into a thread already discussing this. We can confirm Sky are aware of the issue. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Tarrant This message was authored by: Tarrant

Re: Sky Glass Power up Issues 19-9-24

Yeah, you're totally correct Mark...so I've stopped listening to Phil Collins 'Against All Odds' via Sky t/c ... hopefully the issue will be resolved soon.

This message was authored by herbuburb This message was authored by: herbuburb

Re: Sky Glass Power up Issues 19-9-24

Okay. So I came to my Sky Glass this evening and there was no standby light. I followed all the instructions on site (switch off, hold standby button, switch on, hold until the standby light flashes ... all of which required a certain amount of contorsionism on my part [now I know how Houdini got out of the boxes but he didn't have one of these pants TV's to contest with ... just a normal pair of Y-Fronts] and the TV goes through the software update and then reverts to its previous catatonic state ... no standby light, no life).

 

My guess is that Sky sent down a software update which they hadn't tested sufficiently ... with a bug which has sent every blasted machine into hibernation.

 

Of all the TV's I have owned this is the one that has promised the most (better than OLED screen, THE best sound) and has delivered least ... its software is buggy, the sound isn't as good as my Q Aucoustics soundbar (which I can't connect to the flaming Sky Glass because the manufacturers were so **bleep**-sure they didn't provide for any connectivity other than bluetooth and if I connect via that I get sound from both units with a slight delay on one ... I can't recall which). As for the screen and picture quality ... meh. It too is buggy and switches off from time to time (black screen, blue screen I've had 'em all). Sky Glass scores a big fat zero from me. I'm only sorry that I was so convinced that I bought one. Now I have to eBay it and find a proper TV.  

This message was authored by meeshy300 This message was authored by: meeshy300

Re: Sky Glass Power up Issues 19-9-24

My sky broadband is fine but the sky glass tv is not working. Just says outage since 4pm.  Can Sky Glass tv's be hacked?  Just wondering.......... as when they don't give you a reason it usually means......

This message was authored by Furmfix This message was authored by: Furmfix

Re: Sky Glass Power up Issues 19-9-24

Not all bad, Ive just received my first forum badge and have been congratulated, if only I could share this news via the Sky Glass camera with friends and family.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@meeshy300 wrote:

My sky broadband is fine but the sky glass tv is not working. Just says outage since 4pm.  Can Sky Glass tv's be hacked?  Just wondering.......... as when they don't give you a reason it usually means......


Sky very rarely give detailed information on problems and fixes - that's their policy.

Sky Stream and Sky Broadband customer

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This message was authored by Alex9841 This message was authored by: Alex9841

Sky puk keeps flashing white and restarting

Please hope doing my nut in updated have reset holding down orange green bla bla bla 4 and 6 on remote now stuck in boot mode keeps flashing white and restarting so I would say faulty as he'll 

This message was authored by Wragg This message was authored by: Wragg

Re: Sky glass tv won't turn on red lights flashing but still not switch on

Sky glass tv just went off and will not come back on again . Tried switching it on and off but still nothing . Red light on front is just flashing 

This message was authored by Apps This message was authored by: Apps

Re: Sky glass tv won’t turn on red light just keeps flashing

Exactly my situation. Not even a hint of when it may be fixed. There should be a compensation scheme...

This message was authored by Aj951 This message was authored by: Aj951

Sky puck not working

My sky puck won't turn on it keeps trying to load up but then nothing happens then turns off and tries again
This message was authored by MahendranMuruga This message was authored by: MahendranMuruga

Re: Sky Glass Power up Issues 19-9-24

Same here, even rebooting is not helping.

 

It's downloading the updates and going to sleep mode again, even the red light is not popping.

This message was authored by ashmillin This message was authored by: ashmillin

Re: Sky Glass Power up Issues 19-9-24

Rather than keep taking our money, can't they just admit this skyglass thingy has been a massive technical step backwards. Let's go back to skyq and what not til they get their act together. Surely a mass recall is required. Do we have to get consumer watchdogs and Ofcom involved?

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@meeshy300 wrote:

My sky broadband is fine but the sky glass tv is not working. Just says outage since 4pm.  Can Sky Glass tv's be hacked?  Just wondering.......... as when they don't give you a reason it usually means......


Also providing any more detailed information is usually not helpful for customers.

 

Companies will rarely publish any ETCs and those that do tend to do so once the fix has been proven to work and is in the process of being rolled out.

 

ETCs are impossible to provide accurately for tech issues as even the tech teams wouldn't be able to tell you accurately how long it would take to identify the cause of the problem and then implement a fix.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


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This message was authored by Gary7067 This message was authored by: Gary7067

Re: Stream puck won't turn on

I am having the same issue. Can I ask what number you called to get support on this matter?

 

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