Sky Glass Power up Issues 19-9-24

[rrjbrighton]

I bought this Sky Glass two days ago, after 20 years of having no TV in the house.  Well, at least now  I know that I didn't break the set!  I can live without televison in my life until it gets fixed.  If it had been the dishwasher that was broken I would be hyperventilating right now 😄

[Jamie212]

Same issues here won't power up at all been this way for a couple of hours now, better sort itself out the the football later 

[Sigfrido84]

Just writing here to inform you that it's the same in Italy! I was looking for updates on this technical issue and I found the discussion, so I decided to let you know that this is not limited to UK! 

[Lawrence+cope]

If ever there was a good reason not to buy Glass or Stream...

[herbuburb]

Ofcom won't help - it regulates content, not the technology on which you view it. You need trading standards ... GOOOD LUCK!

[Sharon114]

My sky glass 65" tv won't turn on I've rebooted it it's done it's downloading then it goes back to the same the red LED light on the tv dims and gets bright continuously and the screen is black

[MarkGoldsmith]

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@Gary7067 wrote:

I am having the same issue. Can I ask what number you called to get support on this matter?

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You won't get support to resolve when it's a known issue that is being investigated.

Just check the Skys service checker for updates of the outage.

[Colin35]

Sky glass TV keeps updating software then turns off again??

[Dazzasky]

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@Kerrie1978 wrote:

For the price they charge they should have fixed it already. I've had nothing but pro lems with sky. I think the best option would be to leave sky and and go with a different provider.

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What will you do when your new provider has an outage, will you then change again to someone new?

[Nathan56]

Was watching something on Netflix then all of a sudden the screen froze and there was a static sound, turned it off at the wall then turned it back on again after a couple of minutes, (usually works), and for the past half an hour or so there's been no picture or sound and the light keeps flashing. It's connected to the internet, it's got a good WiFi signal, the plug sockets work as I've checked other devices in them, phone, laptop etc. I've also left it unplugged for 10 minutes before plugging it back in again but same thing, blank screen and flashing light. Apparently there's an outage or something in my area according to message on the app but I don't know what type of outage, if it's something I need to fix, or if it's something sky need to fix.

[meeshy300]

Hahaha that made me smile 

[MarkGoldsmith]

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@Lawrence+cope wrote:

If ever there was a good reason not to buy Glass or Stream...

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All modern technology based platforms will have major outages at times, it's practically unavoidable in the current age.

[GD1]

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@Sigfrido84 wrote:

Just writing here to inform you that it's the same in Italy! I was looking for updates on this technical issue and I found the discussion, so I decided to let you know that this is not limited to UK! 

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As everything is centralised with Comcast that's not surprising it's affecting other countries.  Germany is affected also.

[Apps]

I didn't have a choice.  They wouldn't upgrade me to Sky Q - company's orders

[Zac5]

What a bloody nightmare I have reset and reset and reset nothing joke 1 hr wait on phone  crazy