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Discussion topic: Problem with my TV picture

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This message was authored by Bartopia This message was authored by: Bartopia

Problem with my TV picture

Took delivery of my L blue Glass this morning, unfortunately seems to have a display issue as screen is dimming/getting brighter every couple of seconds, almost as if the auto brightness isn't locking on.

 

Tried troubleshooting with support this morning but seems to be a hardware issue, replacement coming tomorrow.

 

Moderator note: subject of thread updated to better reflect the conversation


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Bartopia
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This message was authored by Bartopia This message was authored by: Bartopia Answer

Re: Problem with my TV picture

Just to update, the picture has gradually got worse over the day with artifacts developing from the corner and across the top of the screen.

 

Probably had a knock somewhere along the line and physically damaged. Well done Sky for sorting out a replacement so quickly.

 

Mods please close this. 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Problem with my TV picture

Posted by a Superuser, not a Sky employee. Find out more

@Bartopia that must be disappointing. Good that the replacement will arrive so quickly.

Bartopia
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This message was authored by Bartopia This message was authored by: Bartopia

Re: Problem with my TV picture

Posted this in the glass 2 thread in case anyone else has the same issue with the new model

Bartopia
Topic Author
This message was authored by Bartopia This message was authored by: Bartopia Answer

Re: Problem with my TV picture

Just to update, the picture has gradually got worse over the day with artifacts developing from the corner and across the top of the screen.

 

Probably had a knock somewhere along the line and physically damaged. Well done Sky for sorting out a replacement so quickly.

 

Mods please close this. 

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