This discussion topic has been answered Discussion topic: Problem with my TV picture
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Message posted on
17 Feb 2025
10:01 AM
- last edited:
17 Feb 2025
11:19 AM
by
KevNewMedia
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Took delivery of my L blue Glass this morning, unfortunately seems to have a display issue as screen is dimming/getting brighter every couple of seconds, almost as if the auto brightness isn't locking on.
Tried troubleshooting with support this morning but seems to be a hardware issue, replacement coming tomorrow.
Moderator note: subject of thread updated to better reflect the conversation
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Message posted on 17 Feb 2025 07:12 PM
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Just to update, the picture has gradually got worse over the day with artifacts developing from the corner and across the top of the screen.
Probably had a knock somewhere along the line and physically damaged. Well done Sky for sorting out a replacement so quickly.
Mods please close this.
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Message posted on 17 Feb 2025 11:30 AM
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Re: Problem with my TV picture
@Bartopia that must be disappointing. Good that the replacement will arrive so quickly.
Message posted on 17 Feb 2025 11:44 AM - last edited: 17 Feb 2025 11:44 AM
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Re: Problem with my TV picture
Posted this in the glass 2 thread in case anyone else has the same issue with the new model
Message posted on 17 Feb 2025 07:12 PM
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Just to update, the picture has gradually got worse over the day with artifacts developing from the corner and across the top of the screen.
Probably had a knock somewhere along the line and physically damaged. Well done Sky for sorting out a replacement so quickly.
Mods please close this.
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