Problem with Playlist on Sky Glass

[Barry131]

Sky Glass, using Playlist to watch back sport on Sky, comes up with message 'Please wait for your programme to load' and it never does, or 'There is a technical fault with this programme, try again later'.  I have rebooted, to no affect. Any suggestions?

[Jporch316]

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@Barry131 wrote:

Sky Glass, using Playlist to watch back sport on Sky, comes up with message 'Please wait for your programme to load' and it never does, or 'There is a technical fault with this programme, try again later'.  I have rebooted, to no affect. Any suggestions?

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Hi - have you pulled the plus from the socket for a few minutes ? If this doesn't work please report back and I can escalate your post to the online sky community support team ....

[Jporch316]

@Barry131 

It will still act  as a normal tv in so much as you can use apps and the hdmi sockets (same as a standard tv)

you won't get a tv EPG but adding a freeview player to one of the hdmi sockets would resolve this 

not sure what more you would expect ?

[Barry131]

Have unplugged for several minutes, still have the fault.

[Jporch316]

And please ignore one of my posts above it was meant for another thread ..... I'm not quite sure how it got posted here 🤷🏻‍♂️

@GD1   Are you able to delete my post above ..... I seem to have lost the ability to edit .....

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[Barry131 · Accepted solution]

The problem seems to have righted itself.  Problem was with stuff on Playlist from Sky Sports in early hours of Tuesday morning (tennis & NFL). Nothing adverse since, if happens again will get back in touch.

[John2212]

I had the same problem, I have a Deco mesh system with the County Broadband router in bridge mode, I was on the phone to Sky support for over an hour, with no joy, he suggested unplugging the main router for about 20 minutes, I did this then turned it all back on only to find I couldn't link the Deco system,  I turned them all off for about a minute, turned them back on , hey presto I have WiFi again,  I turned on the tv later on, and it all seems to be working fine now.