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This discussion topic has been answered Discussion topic: Missing playlist programmes

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This message was authored by: Happyglass9

Missing playlist programmes

Hi, I wanted to watch a programme from my playlist, but more than half of the programmes have gone.

 

I rebooted thinking it was one of those glitches that occurs sometimes.  But the programmes have gone.  I didn't make a list as I didn'think I would lose them.  Some have been on the list for ages, maybe some over a year.
Is there a way to recover them? Probably not I suppose.

 

some channels warn when programmes are likely to go from playlists on their channels (Netflix) is it possible that Glass can provide this?

 

Any advice welcomed.


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This message was authored by: MarkGoldsmith Answer

Re: Missing playlist programmes

Posted by a Superuser, not a Sky employee. Find out more

@Happyglass9 wrote:

@Anonymous 

Thanks for the reply.

 

As you said, my playlist has returned intact.

 

For info, would playlists be removed for any reason, possibly because some programmes are old and no longer available on other platforms?

 

 


Shows or films don't get removed from your playlist, but if the item is no longer available when you try to open that particular thing from your playlist you would be presented with a message along the lines of " this programme it currently not available". I'm assuming this is done to cater for the use case that a programe may be pulled from one streaming service and then eventually end up on another.

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This message was authored by: Jan1212

My playlist has disappeared . Tried resetting & rebooting & still no playlist

My playlist has disappeared 

This message was authored by: Anonymous

Re: Missing playlist programmes

There seems to be a bit of a glitch this evening as a few users have noticed it on the Stream forum too. I've noticed slowdowns but my playlist is intact. 

This has happened a few times and it always restores once they fix whatever is happening on their side so don't be alarmed. 

This message was authored by: markymoo

Re: Missing playlist programmes

Also missing on Sky stream. My playlist has reset to about a year ago. If I go to the manage playlist section, I can see my shows are still there, but just not showing on the playlist! 
restarted twice and no difference 

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This message was authored by: Happyglass9

Re: Missing playlist programmes

@Anonymous 

Thanks for the reply.

 

As you said, my playlist has returned intact.

 

For info, would playlists be removed for any reason, possibly because some programmes are old and no longer available on other platforms?

 

 

This message was authored by: Anonymous

Re: Missing playlist programmes

I'm not sure about that actually. 

This message was authored by: MarkGoldsmith Answer

Re: Missing playlist programmes

Posted by a Superuser, not a Sky employee. Find out more

@Happyglass9 wrote:

@Anonymous 

Thanks for the reply.

 

As you said, my playlist has returned intact.

 

For info, would playlists be removed for any reason, possibly because some programmes are old and no longer available on other platforms?

 

 


Shows or films don't get removed from your playlist, but if the item is no longer available when you try to open that particular thing from your playlist you would be presented with a message along the lines of " this programme it currently not available". I'm assuming this is done to cater for the use case that a programe may be pulled from one streaming service and then eventually end up on another.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here

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