Paramount + 3005 error on Sky Glass

[Patwb]

For over 6 weeks I gave been unable to access Paramount + on my Sky Glass (Version 1)

I have refresh apps on 2 separate occasions with no effect.

[lettice]

The 3005 error and related ad stop error was fixed a few months or so back by Sky/Paramount and was reported by a number of customers on here including Myself.

That locked thread is here; 

https://helpforum.sky.com/t5/Sky-Stream/Paramount-Freezing-With-Error-3005-or-9999-Sky-Q-Stream-Glas...

Do though see  a few customers on here have occasional occurances of it still happening on Sky Stream and Sky Glass.

One thing that has cured those occurrences is doing the following in this order.

A restart of your broadband router and a restart of your Sky Glass TV after the broadband router is back up.

Try leaving your router off for half hour or more, as this will reset the WAN ip address and create a new connection path for your router.

Would also suggest after doing that, on your Sky Glass TV doing another app refresh;

1. Press Home on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing. 
   The refresh can take 24 hours to complete.

[Patwb]

This didnt fix this 

[lettice]

Are you able to actually launch Paramount+ either by the Apps rail or via using the voice option saying 'Paramount+', or do you get the 3005 straight away, from launching it?

If the app opens, and you only get the error when playing any content.

Can you scroll down in the P+ app to settings and post the App Version it shows under Support.

[Patwb]

It launches the app

sometime after selecting programme Ads play,sometimes not it goes straight to 3005 error page

app version is 3.6.0-rc.8

[Fothergill1 · Accepted solution]

Hi @Patwb  If you Google "Paramount 3005 error" you will find a number of short videos on how to resolve the issue.  I have not looked at any of them so don't know how useful they will be but they should be worth a look.

[lettice]

Ok.

Can you go into the app and turn auto play off if it's On or on if it's off and in audio make sure audio is enabled, then exit the app using the bottom right exit Paramount + button

Would recommend doing a restart of your Sky Glass TV and on return try again.

Go into the app and put the audio play to On or Off as it was originally.

Once again use bottom right exit Paramount + button.

One more restart of your Sky Glass.

When your Sky Glass Tv is up, play a live tv channels for five minutes or more.

Then go to the apps rail or use voice to open Paramount +.

Does it play better?

What the above is doing, is forcing a small cache refresh.

[Patwb]

This has  not fixed the problem

[lettice]

If none of the above works.

Try also doing a sign out of the app from the settings menu.

Once again do a Sky Glass restart and then  when the Sky Glass TV is back up start the app again and sign in.

[Patwb]

No difference at all 

[Patwb]

Same result as all other attempts sorry

[lettice]

Are all your other apps working fine ( if you use them) like Netflix, Disney+, iPlayer, ITVx etc, 

Going back to when you mentioned above that some content works, is it the same series or episode that causes the issue, or is it more random and happens across series or episodes?

This error is we have noticed a catch all for any type of network glitches with the app, so has never  been great to pin down exactly on any devices. It is not an error unique to Sky, but of late we have not noticed on here many having the issue.

[Patwb]

Everything - channels and apps - Apple, Disney, Netflix and Prime all working

[lettice]

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@Patwb wrote:

Everything - channels and apps - Apple, Disney, Netflix and Prime all working

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Can understand how annoying this is.

As far as I can see, you have tried everything I can see to resolve.

Would suggest later tonight or overnight, doing what I suggested in post 2, with a broadband router power off for half an hour or even for an hour one last time.

If this does not work.

Would ask you to call Sky next week and let them know all we have tried and they may go through a factory reset with you.

We do not recommend doing a factory reset, unless you are on a call with Sky and they have authorised it, as doing so can cause some account issues that only Sky can resolve.

Please let us know how you get on.