This discussion topic has been answered Discussion topic: Over charged
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Message posted on 02 Apr 2024 03:07 PM
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I have just noticed I have been charged twice for my Sky Glass. I paid on the 30th as I usually pay manually so I can keep track of what I need to pay. I checked this morning and found that I have been charged again, meaning I have paid £76 this month. I was wondering will I be able to get my money back or will this mean I will be credited on my account?
Thank you in advance for any help.
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Message posted on 02 Apr 2024 03:28 PM
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Your manual payment will be you paying towards next months bill so in theory your account will be in credit and that credit would be used to pay next months bill.
The advise is to never make a manual payment unless advise to by Sky as the T&Cs state you have to have a continuous payment method setup. That will get triggered to make the payment on the payment date automatically once the bill is generated.
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Message posted on 02 Apr 2024 03:16 PM - last edited: 02 Apr 2024 04:37 PM
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Re: Over charged
@LouThom86 As you will have a recurring payment setup making manual payments won't stop this.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 02 Apr 2024 03:28 PM
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Your manual payment will be you paying towards next months bill so in theory your account will be in credit and that credit would be used to pay next months bill.
The advise is to never make a manual payment unless advise to by Sky as the T&Cs state you have to have a continuous payment method setup. That will get triggered to make the payment on the payment date automatically once the bill is generated.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Message posted on 02 Apr 2024 04:35 PM
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Re: Over charged
Thank you so much for your reply. It is much appreciated. I will just leave it and use it as credit.
Thank you so much for your help.
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