02 Apr 2024 03:07 PM
I have just noticed I have been charged twice for my Sky Glass. I paid on the 30th as I usually pay manually so I can keep track of what I need to pay. I checked this morning and found that I have been charged again, meaning I have paid £76 this month. I was wondering will I be able to get my money back or will this mean I will be credited on my account?
Thank you in advance for any help.
02 Apr 2024 03:28 PM
Posted by a Superuser, not a Sky employee. Find out moreYour manual payment will be you paying towards next months bill so in theory your account will be in credit and that credit would be used to pay next months bill.
The advise is to never make a manual payment unless advise to by Sky as the T&Cs state you have to have a continuous payment method setup. That will get triggered to make the payment on the payment date automatically once the bill is generated.
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02 Apr 2024 03:16 PM - last edited: 02 Apr 2024 04:37 PM
Posted by a Superuser, not a Sky employee. Find out more@LouThom86 As you will have a recurring payment setup making manual payments won't stop this.
02 Apr 2024 03:28 PM
Posted by a Superuser, not a Sky employee. Find out moreYour manual payment will be you paying towards next months bill so in theory your account will be in credit and that credit would be used to pay next months bill.
The advise is to never make a manual payment unless advise to by Sky as the T&Cs state you have to have a continuous payment method setup. That will get triggered to make the payment on the payment date automatically once the bill is generated.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
02 Apr 2024 04:35 PM
Thank you so much for your reply. It is much appreciated. I will just leave it and use it as credit.
Thank you so much for your help.