This discussion topic has been answered Discussion topic: Only had sky glass for a few months and sometimes the picture sticks and sound. It freezes.

This message was authored by: Chantal59 · ‎22 May 2024

Only had sky glass for a few months and sometimes the picture sticks and sound and freezes. What can be causing this to happen.

C.A.Taylor

This message was authored by: MarkGoldsmith · ‎22 May 2024

Firstly what internet speed are you getting generally, as you need to eliminate the cause being inadequate speed coming into your property?

Then the next step is to run a speed test from the Sky device, open Netflix on the Glass, go to Get Help -> Check Your Network and it will run a diagnostic and tell you the speed the Glass is getting.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Exiled-in-HH · ‎22 May 2024

Inadequate connection speed between the TV and the internet🤔

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This message was authored by: MarkGoldsmith · ‎22 May 2024

Firstly what internet speed are you getting generally, as you need to eliminate the cause being inadequate speed coming into your property?

Then the next step is to run a speed test from the Sky device, open Netflix on the Glass, go to Get Help -> Check Your Network and it will run a diagnostic and tell you the speed the Glass is getting.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Chantal59 · ‎24 May 2024

Thank you for the replies. The problem seemed short lived and haven't had any trouble for two days now. Made a note of all replies.

C.A.Taylor

This discussion topic has been answered Discussion topic: Only had sky glass for a few months and sometimes the picture sticks and sound. It freezes.

Only had sky glass for a few months and sometimes the picture sticks and sound. It freezes.

Re: Only had sky glass for a few months and sometimes the picture sticks and sound. It freezes.

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Re: Only had sky glass for a few months and sometimes the picture sticks and sound. It freezes.

Re: Only had sky glass for a few months and sometimes the picture sticks and sound. It freezes.

Re: Only had sky glass for a few months and sometimes the picture sticks and sound. It freezes.

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