0

Discussion topic: I cannot get my programme on i have had going on and off i am not to pleased as im paying a lot

Reply
Avatar for Suppere
Level 0 icon
What's this?
This message was authored by: Suppere

Message posted on ‎24 May 2024 01:00 PM

I cannot get my programme on i have had going on and off i am not to pleased as im paying a lot

I need soon technical help 😫 

Report post
Post 1 of 3
393 Views
0 Likes
Reply
Reply

All Replies

Avatar for Deedee36
Level 10 icon
What's this?
Superuser
This message was authored by: Deedee36

Message posted on ‎24 May 2024 01:35 PM

Re: I cannot get my programme on i have had going on and off i am not to pleased as im paying a lot

Posted by a Superuser, not a Sky employee. Find out more

@Suppere  In order to get you some help we will need a little more information,what are you trying to watch are you getting an onscreen message etc 

……
……
……
……
“Trying to help improve sky glass”
Report post
Post 2 of 3
379 Views
Reply
Avatar for MarkGoldsmith
Level 14 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎24 May 2024 01:41 PM

Re: I cannot get my programme on i have had going on and off i am not to pleased as im paying a lot

Posted by a Superuser, not a Sky employee. Find out more
@Suppere wrote:

I need soon technical help 😫 

Its really hard to provide precise help with a lack of information. With the information provided i can only recommend some generic troubleshooting steps:

 

  • Reboot your Sky Glass by unplugging it for 10 minutes.

 

  • If that hasn't helped and your Glass is connected to the internet via Wifi, i'd suggest testing a connection via ethernet cable to see if that helps. You would need to plug in the ethernet cable to your TV and the router, go into the Glass Network Settings, disable the Wifi, then reboot the Glass TV by unplugging it for 2 minutes.
Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 3 of 3
371 Views
Reply
Reply