My5 app is frozen.

[Jaxster05]

It gets stuck after you click to say you are over 18. I've tried refreshing the apps in settings but made no difference. All other apps on my Sky glass are working and I can still watch My5 on my iPad and phone on the app just not my Sky Glass.

[SlenderRobert]

@Jaxster05 

Tried a reboot of the TV? Turn it off at the wall for a minute then power back on. 

[Jaxster05]

I've already tried that as well, it's actually on all 3 TVs (the main sky glass tv plus the 2 using the pucks) still no luck

[Jaxster05]

Thanks but already tried that. Reported to sky today who did all sorts or reboots etc including reset to factory settings but still not sorted so they are looking into it but need to know if anyone else is having the same problem 

[AlanBMN]

Yes, same problem here. Accepted being over 16 and just get a continually spinning progresss cirlce in the centre of the app screen. Unresponsive to any navigation buttons etc. so can't access sidebar menu.

[Jaxster05]

I've reported it to Sky and they won't as many people as possible to report it. They did a complete reboot of my sky glass including restoring to factory settings and it still doing the same thing, so they think it's a problem with the My5 app.

[AlanBMN]

I've just forced my Stream puck to update apps via the settings > system menu,  waited 30 minutes  and then tried My5 again and it's now working. Hope that works for you too..

[Jaxster05]

Unfortunately not, I tried that a few days ago before I reported it to sky,and it's still not right unfortunately but thanks anyway 😁

[bobsleigh]

My 5 app is frozen on my sky glass tv.

[AlexGent]

The My5 app is frozen for me too. It won't play any programme.

[bobsleigh]

Unplug the TV for 1 minute and restart. The app is now working.

[AlexGent]

Thanks - worked for me!

[EmeraldGreen]

My 5 App on my stream box isn't working properly. 
It plays until an advert is due, then it goes to a black screen and won't do anything else. 
I've refreshed my apps and turned the tv and box on/off at mains but still playing up. 
So frustrating !!!

[Angela6812]

I'm unable to open the My5 app on my Sky Glass TV. It worked fine until recently so don't know what has gone wrong.

I have refreshed the app as suggested in settings but still get a black screen. Tv is rebooted every day. Has anyone who has had the same problem managed to fix the issue? Please share if you have 

[Janeval]

I've been having problems with the my5 app for the last couple of weeks. Tried updating the apps which did nothing but it just unplugged the to and it's up and running perfectly again.