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Discussion topic: My sky glass tv is saying technical fault

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This message was authored by Elizabethlouise This message was authored by: Elizabethlouise

My sky glass tv is saying technical fault

Technical fault on my sky glass tv, not playing anything from tv guide or playlist or apps 

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This message was authored by Manicmonkey This message was authored by: Manicmonkey

Re: My sky glass tv is saying technical fault

Unable to watch anything from TV guide, sky demand , but able to use Netflix?

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: My sky glass tv is saying technical fault

Posted by a Superuser, not a Sky employee. Find out more

Have you tried a reboot of the TV? You can do this switching it off at the plug, waiting at least 30 seconds ( you need it give it time to ensure the electricity drains from the device so it does actually turn on) then turning th plug back on.

 

if that doesn't fix it, it could be an issue with your internet or network. You could try connecting the Tv to your router via an Ethernet cable if you have one.

 

you can also do an internet speed test from the TV using the Netflix app. Open Netflix, go to get help, check your network. It should display the download speed which needs to be at least 30Mbps for Sky glass to function properly.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by Manicmonkey This message was authored by: Manicmonkey

Re: My sky glass tv is saying technical fault

Hard wired into router, getting 90mbps on speed test through Netflix. 

Able to use all apps,  but still not live TV or sky demand services

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: My sky glass tv is saying technical fault

Posted by a Superuser, not a Sky employee. Find out more

I'm guessing you have tried the power off and power on again via the plug as well?

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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This message was authored by Manicmonkey This message was authored by: Manicmonkey

Re: My sky glass tv is saying technical fault

Turned off and on again twicve. Working now. Thanks

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