Have you tried a reboot of the TV? You can do this switching it off at the plug, waiting at least 30 seconds ( you need it give it time to ensure the electricity drains from the device so it does actually turn on) then turning th plug back on.
if that doesn't fix it, it could be an issue with your internet or network. You could try connecting the Tv to your router via an Ethernet cable if you have one.
you can also do an internet speed test from the TV using the Netflix app. Open Netflix, go to get help, check your network. It should display the download speed which needs to be at least 30Mbps for Sky glass to function properly.
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