Moved house and tv displaying tech fault error message

[Sandra31]

'Sorry because of a technical issue, you’re currently experiencing a limited service, please be assured that we’re working hard to fix the problem'

[GD1]

@Sandra31  Did you inform Sky you moved?   Do you have a new broadband provider or did you take Sky broadband with you?

[Sandra31]

Hi there. Yes informed. I suspect it's because I'm having to use 5g broadband as let down  by broadband installer (again).
..... Sorry just managed to speak with sky who have confirmed that will be the problem 😔

[mikealanr]

Hi @Sandra31 

If you have a tv aerial in your new property, you can connect this to your glass and then disconnect glass from your WiFi and it will let you view some DTT (Freeview) channels.

https://www.sky.com/help/articles/tv-input-app-on-sky-glass

At least you would be able to watch something until your BB goes live.

MikeAlanR

[Sandra31]

Thank you so much. Sadly we cut the cable for it when decorating before we moved in but will take another look see if there is any chance of reconnecting somehow   😀