Moving house

[Jackymax]

Hiya

Do the engineers need me to have internet to install my SkyQ and mini?

[Laing1 · Accepted solution]

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@Jackymax wrote:

Hiya

Do the engineers need me to have internet to install my SkyQ and mini?

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@Jackymax its prefferable but some engineers have used a hotspot from their phones to get Sky Q up and running. Guess it depends on the engineer

[Jackymax]

Thanks 🙂

[KdK99]

I cannot reach Sky online or by phone as messaging is off despite being in hours. I have moved house. I wish to have my tellys connected. Please can someone at sky assist as it is agonising trying to get any service whatever for a simple connection request for a longtime sky user. 

[Daniel0210]

@KdK99 

Did you arrange a Sky Home Move? 
https://www.sky.com/moving-home 

[Jackymax]

An update.

They did fit my SkyQ without internet and it did work, but the SkyQ mini box doesn't work without internet.

I have since got my internet, just a week ago, but can't get that to work now.

[KdK99]

No one answers, then when they do they say there is some error delaying them for 4 days etc etc. Crazy delays. Argh. 

[Daniel0210]

@KdK99 

A typical home move will have a lead in time of 10 working days anyway.