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Discussion topic: Question re Sky Glass and moving house

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This message was authored by PeterDF This message was authored by: PeterDF

Question re Sky Glass and moving house

We have a large Sky Glass screen and are moving house - can we transfer the subscription to the new houseowners as the screen will not fit in our new house


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Question re Sky Glass and moving house

Posted by a Superuser, not a Sky employee. Find out more

@PeterDF  No you would have to cancel if not in contract with the new owner signing up themselves 

 

if you are giving them the tv make sure you factory reset the tv to unlink from your account, they will then have to call and link it to their new account 

 

Also if the tv was brought through a loan agreement you are still liable for any remaining payments, these cannot be transferred to the new owner 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Question re Sky Glass and moving house

Posted by a Superuser, not a Sky employee. Find out more

@PeterDF  No you would have to cancel if not in contract with the new owner signing up themselves 

 

if you are giving them the tv make sure you factory reset the tv to unlink from your account, they will then have to call and link it to their new account 

 

Also if the tv was brought through a loan agreement you are still liable for any remaining payments, these cannot be transferred to the new owner 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by mikealanr This message was authored by: mikealanr

Re: Question re Sky Glass and moving house

Posted by a Superuser, not a Sky employee. Find out more

Hi @PeterDF 

 

As @SKY1992bf indicates subscriptions are not transferable. The new owners would need to follow the 2nd hand route as documented here: https://www.sky.com/help/articles/buying-sky-glass-second-hand

 

And you are still liable for the loan / outstanding balance.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Question re Sky Glass and moving house

Posted by a Superuser, not a Sky employee. Find out more

@PeterDF 

 

The new occupants might not be inclined to thank you for leaving it behind...

 

Unless it's specifically offered and accepted in the house sale contract, solicitors also tend to have strong views about such things.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
PeterDF
Topic Author
This message was authored by PeterDF This message was authored by: PeterDF

Re: Question re Sky Glass and moving house

Hi Timmy

I am just trying to find out if it is possible and how it's done - we can then have a conversation with the new buyers

Kind regards

Peter

PeterDF
Topic Author
This message was authored by PeterDF This message was authored by: PeterDF

Re: Question re Sky Glass and moving house

Hi all

Thank you for your responses - there is no loan involved but I understand the process better thank you

Kind regards

Peter

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