Sky Sports Main event live sync UHD

[GeordieGeorge9]

So a couple of days ago I was receiving an error when trying the above channel. "Channel not available, try again later" this persisted for a couple of days. It has now come back on, but only states that it is "HD" not "UHD" like it does on 401. Anyone having this issue and know what I can do to rectify it. 

Thanks. 

[Super+Anthony]

Was watching channel 922 just now and all of a sudden got a black screen and did not go back. I had to change channels to get it back

Just did it again second time this evening

 @GeordieGeorge9 I also had your issue a couple of days ago and all I got back was that there was no sign of issues!!!

[GeordieGeorge9]

Tried resetting box a couple of times. Same issue, only broadcasting in HD. All settings as normal, set to output in 2160. Again as above 401 outputting in UHD... very strange. 

[Super+Anthony]

Not great especially when the final of the darts is on. Hardly great for the customer!!

[Nigelb1972]

I'm watching now on UHD Live Sync and it's not skipped a beat

[GeordieGeorge9]

Have you checked the EPG to see if you're getting UHD? It's streaming fine but only noticed when I looked at guide that's it's only in HD. 

[Wizzard]

@Nigelb1972 mine is out of sync and had to reboot box. Also atmos is not showing on soundbar . A few glitches also with picture 

[GeordieGeorge9]

 

[Super+Anthony]

Black screen once again on channel 922 and then freezing. It's really not good enough Sky

[MarkGoldsmith]

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@Super+Anthony wrote:

Black screen once again on channel 922 and then freezing. It's really not good enough Sky

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Funny as i'm currently watching on the low latency Sky Sports Main Event feed and am having absolutely zero issues with it.

[GD1]

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@MarkGoldsmith wrote:

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@Super+Anthony wrote:

Black screen once again on channel 922 and then freezing. It's really not good enough Sky

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Funny as i'm currently watching on the low latency Sky Sports Main Event feed and am having absolutely zero issues with it.

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Same here 🙂

[lettice]

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@MarkGoldsmith wrote:

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@Super+Anthony wrote:

Black screen once again on channel 922 and then freezing. It's really not good enough Sky

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Funny as i'm currently watching on the low latency Sky Sports Main Event feed and am having absolutely zero issues with it.

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Same here

[Super+Anthony]

There are plenty others who are having issues and it doesn't help hearing that you not having issues. This post is not about that

 Sky very helpful colleague has said there are issues and they are looking into it for some people, whereas it's fine for others, and is nothing to do with the ISP/network

Sure we will get there eventually