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Discussion topic: Lip sync issues, black screens, waiting for programme to load

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This message was authored by Graham+Holt This message was authored by: Graham+Holt

sound out of sync

sky glass constantly out of sync!!! and repeat wait for channel to load, this is the worst buy I've ever made!!!!

This message was authored by Jporch316 This message was authored by: Jporch316

Re: sound out of sync

Posted by a Superuser, not a Sky employee. Find out more

Hi

 

see thread below affecting multiple users 

 

https://helpforum.sky.com/t5/Sky-Glass-Live/Speech-out-of-sync-on-Sky-glass/td-p/4831146

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
This message was authored by Jimmy7062 This message was authored by: Jimmy7062

Re: sound out of sync

Still having problems which are usually resolved by switching to another channel then back to the channel you are watching. 

 

When I was on one channel the picture froze probably for a second or two then came back on but the speech was still coming through when the picture froze.  Is the sound and picture broadcast on two separate channels. Had an issue with my first sky glass set which sky replaced, would put the set on standby but the sound was still coming through the speakers from the channel I had been watching. Is this a software problem? If any sky employees are looking in perhaps they could escalate this issue to the tech gurus. I was one of the guys during the analogue and sky + days.

This message was authored by MJ+7502 This message was authored by: MJ+7502

Lip sync issues sky glass

Once again issues with lip sync on sky glass !!!

This message was authored by GB35 This message was authored by: GB35

Re: Lip sync issues sky glass

I had the same issue with the Man Utd Man City game, also very laggy. The commentators were in front of the actual programme knew Man City scored before the ball went in the net.. normally I turn the tv off and back on or change channels and then back again. But it's happened to me a few times this week.. so annoying 

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