Speech out of sync on Sky glass

[2393.m15hK4.0591]

Yes I totally agree we should all get them to sort it out ASAP it's gone long enough we want results now

[amagluglug]

Still nothing resolved continued issue falling on deaf ears!!!!

[2393.m15hK4.0591]

Yes no one seems interested in sorting this out 😡😡😡

[Andyccpc1]

As many others have pointed out, this issue is also seriously affecting Sky Stream pucks! It is beyond a joke and I'm on

the verge of sending my 4 pucks back unless someone from Sky responds soon. Utterly disgraceful service!😡😡😡

[Suzi10547]

I'm having the same issue. It seems to be once at day at least just now. The only way I can rectify it is to change channels then switch back again. However, this is irritating and I shouldn't have to keep doing it. 

[2393.m15hK4.0591]

Yes totally agree but no one seems to be listening to you SHAME SKY GET THIS SORTED

[2393.m15hK4.0591]

THIS IS SERIOUS BUT NO ONE SEEMS TO TAKE IT SERIOUSLY 

[TaYNWA]

I get this issue after every advert on all channels, changing channel up or down and back resolves it until the next ad break. SKY SORT THIS PROBLEM!!!!

[2393.m15hK4.0591]

Yes they blame it on your WI-FI supplier not high enough Wi-Fi signal, they don't tell you that when you buy the sky glass tv

[Lincoln+Imp]

Had this issue today during the spurs vs Man Utd game as well as throughout the last month or so - makes it unwatchable, close to cancelling.

The real sickner is the lack of support, no wonder people have dodgey sticks.

[Zoltron]

Sky tried to blame it on my WiFi. I said absolutely not possible.

I've got a 264meg connection with Virgin which is going in the next 20 days, But also got a 2gig BRSK service and get 2gig up and down which is faultless.

The Glass TV and Puck are both connected via Ethernet. But WiFi wise I have 3 x TP-Link EAP772 access points which are WiFi 7 capable but I only have them running as WiFi 6 access points for compatibility. They are all meshed with an OC200 controller and routed with an ER605 Router and JetStream Switches, so my network at home is not a problem.

Sky are just getting desperate.

I've bypassed the complaints team and wrote an email to the chief executive as I'm fed up with this. Just have to wait and see if they contact me.

[amagluglug]

Let us know how that goes, just happening again on live tv after ad break so annoying and no fix from sky!!

[2393.m15hK4.0591]

Yes I feel they are not taken us seriously 

however they mentioned my WiFi was too low as I have BT  that the top is 43-50 bps and seemingly that's not great for sky glass so I'm going with Trooli With 500 bps on fibre as I'm on copper and will only get a max of 43bps so hopefully that should fixe it so it might be worth investigating what your wireless up loads and down loads are👍

[Colin.Sc]

Absolute b0ll0cks. Mine is plugged in via ethernet to 900Mbp fiber. They're just fobbing you off. 

[2393.m15hK4.0591]

That's interesting also we need to hold the gun at their heads and get this resolved ASAP  THAT WAS WHAT I WAS TOLD JUST 2 days ago so the porkie pies are just fob offs