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Discussion topic: Initial Optimism Waning

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This message was authored by: Gincap

Initial Optimism Waning

Having returned to Sky after a 2 year hiatus my initial thoughts were a vast improvement with Glass 2 over 1. The picture quality has improved markedly, but......

 

• In the past month lost the Playlist on at least three occasions. 

• Almost everyday I have to reset internet connection despite following rigidly the steps required to have a robust connection. 

• Technical issue cannot load has raised its ugly head on a few occasions, Ethernet connection full fibre.  

• Concerning! Flickering screen despite correct auto dimming settings. 

Issues from what 4 years ago still remain 😟

 

Other than flickering screen that could be a backlight issue requiring a new TV the other points are niggles but surely after all this time they should be resolved!  

 

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This message was authored by: BenJoBanjo

Re: Initial Optimism Waning


@Gincap wrote:

Having returned to Sky after a 2 year hiatus my initial thoughts were a vast improvement with Glass 2 over 1. The picture quality has improved markedly, but......

 

• In the past month lost the Playlist on at least three occasions. 

• Almost everyday I have to reset internet connection despite following rigidly the steps required to have a robust connection. 

• Technical issue cannot load has raised its ugly head on a few occasions, Ethernet connection full fibre.  

• Concerning! Flickering screen despite correct auto dimming settings. 

Issues from what 4 years ago still remain 😟

 

Other than flickering screen that could be a backlight issue requiring a new TV the other points are niggles but surely after all this time they should be resolved!  


I fully agree with your points. I optimistically purchased a Glass gen2 when they launched but it lasted less than a week before I returned it. Yes, it was an improvement on the gen1 but for me, personally, I've lost all trust in Sky and in particular their streaming products. 

SkyOS is a great idea and would be amazing if it worked reliably, but it still feels too shaky to recommend to anyone. 

I personally won't be purchasing any hardware from Sky again. Today's Sky Live announcement just shows how badly they can get it wrong. Sky Glass is a great idea, but for me the hardware just isn't good enough for the price and the SkyOS infrastructure is just too unreliable. 

 

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This message was authored by: Gincap

Re: Initial Optimism Waning

@BenJoBanjo 

 

Can only agree with you but it can only get better 🫣

 

Sky Live was always going to be niche too many other free platforms available but they gave it a go! 

This message was authored by: BenJoBanjo

Re: Initial Optimism Waning


@Gincap wrote:

@BenJoBanjo 

 

Can only agree with you but it can only get better 🫣

 

Sky Live was always going to be niche too many other free platforms available but they gave it a go! 


Have to applaud Sky for admitting their mistake and refunding everyone who bought Sky Live - that's got to be hugely costly for them, but very welcome I'm sure for anyone who bought one. A nice pre-Christmas bonus! 

Best of luck with Glass! 

This message was authored by: Db101965

Re: Initial Optimism Waning

I would say that the TV is faulty. Unless your ethernet cable is dodgy there is no reason for the connection  to drop.

I have had my Gen2 for a couplenof months now and am very pleased. Picture quality is great, but for me the sound system is a massive improvement on earlier models, and is comparable to fairly pricey soundbars. Bass boost is impressive when watching action movies. 

 

 

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This message was authored by: Gincap

Re: Initial Optimism Waning

Cable is fine and the TV is too, the issue is software. 

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