Hi @PeteB_
You will need to provide some more information... What do you mean won't connect? I.e can't sign in? Can't playback content? Have you tried powering cycling your Glass? Have you tried rebooting your router? Has it ever worked?
i would say try a full power cycle to begin with and try refreshing apps in the settings (Settings > system management> resets & updates > app refresh) but not this isn't instant and can take up to 24 hours.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
