I’ve a blank ch4 app

[Vipcustomer]

I've tried switching and unplugging & refreshing apps but still blank ??

[Jporch316]

@Vipcustomer 
Try unplugging for at least 10 minutes 

if that doesn't work report back and I will escalate to the online team 

[Vipcustomer]

Still no joy says playing but black screen

[Jporch316]

@Vipcustomer 

I have escalated your post look out for a chat bubble icon to begin the support 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Vipcustomer to chat.

[Lisa-P1987]

Unfortunately the customer did not want to go through security on the chat, we are still waiting to help you @Vipcustomer . If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Vipcustomer]

I don't know why I have to go through security when only asking a question about a blank screen and not wanting to discuss anything about subscriptions or accounts or personal info 

[Vipcustomer]

I only wanted to know if I can fix a blank screen I'm not wanting to discuss accounts or subscriptions or any personal info

[Laing1]

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@Vipcustomer wrote:

I only wanted to know if I can fix a blank screen I'm not wanting to discuss accounts or subscriptions or any personal info

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@Vipcustomer unfortunately Sky have to ask these questions to everyone that they speak to on the chat to make sure they are the account holder.

[Lisa-P1987]

We also don't know if the issue you are having is because of anything on the account, so we need to access it to make sure we give the correct information. 

[Vipcustomer]

It won't be as only ch4 app having issues with 

[MarkGoldsmith]

@Vipcustomer If you don't want to go through the verification with the Sky Messaging Team then all I can suggest is you phone Sky Customers Services.

[Vipcustomer]

I'm happy to go through security but still don't see how it relates to my issue