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Discussion topic: Skyglasstv keeps freezing after averts and i keep having to un plug tv and plug onagain

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This message was authored by Anonymous This message was authored by: Anonymous

Skyglasstv keeps freezing after averts and i keep having to un plug tv and plug onagain

Had my Skyglass tv for a few months now, but it's started to freeze everytme after an advert has finished. Takes 10 minutes of having to un plug and re start, getting fed up now.


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Skyglasstv keeps freezing after averts and i keep having to un plug tv and plug onagain

Posted by a Superuser, not a Sky employee. Find out more

@Simon843 as mentioned in the other posts in this thread. There is already another discussion on this which is tracking the issue.

 

https://helpforum.sky.com/t5/Sky-Stream/Challenge-channel-freezing-after-an-ad-break/m-p/4557400

 

The issue has been reported to Sky. The linked thread also suggests some workarounds you can do to prevent you from having to reboot when the channel freezes.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by mikealanr This message was authored by: mikealanr

Re: Skyglasstv keeps freezing after averts and i keep having to un plug tv and plug onagain

Posted by a Superuser, not a Sky employee. Find out more

Hi @Anonymous 

 

Is this on live channels, on demand or specific apps? The reason I ask is sky has a feature called adsmart which inserts relevant ads, which can sometimes cause issues and ITVX used to have a real issue with this.

 

Some more info will help the community provide relevant help. 

 

MikeAlanR 

————
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and BT FTTP 900 (circa 1.2 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by mikealanr This message was authored by: mikealanr

Re: Skyglasstv keeps freezing after averts and i keep having to un plug tv and plug onagain

Posted by a Superuser, not a Sky employee. Find out more

This is now being reported elsewhere on the forum for Challenge TV channel: https://helpforum.sky.com/t5/Sky-Stream/Challenge-channel-freezing-after-an-ad-break/m-p/4557400

 

MikeAlanR

————
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and BT FTTP 900 (circa 1.2 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by Shaund1980 This message was authored by: Shaund1980

Re: Skyglasstv keeps freezing after averts and i keep having to un plug tv and plug onagain

Having the same issue for days now and making me want to cancel sky 

This message was authored by Shaund1980 This message was authored by: Shaund1980

Re: Skyglasstv keeps freezing after averts and i keep having to un plug tv and plug onagain

And only happens after a sky ad strangely 

This message was authored by Simon843 This message was authored by: Simon843

Re: Skyglasstv keeps freezing after averts and i keep having to un plug tv and plug onagain

We are having the same issue with challenge tv , when a sky advertises comes on and green appears all over the same and then freeze and can't turn over for 10 minutes. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Skyglasstv keeps freezing after averts and i keep having to un plug tv and plug onagain

Posted by a Superuser, not a Sky employee. Find out more

@Simon843 as mentioned in the other posts in this thread. There is already another discussion on this which is tracking the issue.

 

https://helpforum.sky.com/t5/Sky-Stream/Challenge-channel-freezing-after-an-ad-break/m-p/4557400

 

The issue has been reported to Sky. The linked thread also suggests some workarounds you can do to prevent you from having to reboot when the channel freezes.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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