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Discussion topic: I have a blank black screen on ch4

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This message was authored by Lozzer1962 This message was authored by: Lozzer1962

I have a blank black screen on ch4

I have had a black blank screen on cH4 for Several days 


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This message was authored by Padam_Padam This message was authored by: Padam_Padam Answer

Re: I have a blank black screen on ch4


@Lozzer1962 wrote:

I have had a black blank screen on cH4 for Several days 


On the live stream or the Channel 4 app? Have you tried a reboot of the puck? Turn it off at the wall for a minute then power back on and see if that helps. 

Otherwise, a factory reset may be necessary, but there are quite a few other people who are having issues with the Channel 4 app on Glass & Stream and I believe Sky and Channel 4 are trying to work out a proper resolution. No timescale has been given though. 

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This message was authored by Padam_Padam This message was authored by: Padam_Padam Answer

Re: I have a blank black screen on ch4


@Lozzer1962 wrote:

I have had a black blank screen on cH4 for Several days 


On the live stream or the Channel 4 app? Have you tried a reboot of the puck? Turn it off at the wall for a minute then power back on and see if that helps. 

Otherwise, a factory reset may be necessary, but there are quite a few other people who are having issues with the Channel 4 app on Glass & Stream and I believe Sky and Channel 4 are trying to work out a proper resolution. No timescale has been given though. 

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