I cancelled sky glass months ago but it is still showing on my bill

[LewisWheale]

No doesn't let me. Just says primary device 

[SKY1992bf]

@LewisWheale  are you watching the stream puck subscription through the glass tv or a standard tv

[LewisWheale]

Puck. Tv was sold 

[peter-marlow+1966]

Get the serial number  off the my sky app and phone sky give them that number  and see if  it's  been reactivate  with  them, just a try, if you can find any information  about  the  person  you sold it to give that to sky if you  haven't  already  done so

[peter-marlow+1966]

When you  did the factory reset  did you  speak to someone  at sky at the same time? I think this might  be where the problem  might be and that's  why the  tv is still  on your  account, I am only guessing  at this 

[LewisWheale]

Yes when I was cancelling I rang sky before selling it to somebody 

[peter-marlow+1966]

Ok, I am just trying  to help  you with  this, but as I am only a customer  myself  like you, 

[LewisWheale]

Thanks for your help. Looks like I'll call tomorrow 

[Exiled-in-HH]

Did you make any subscription payments after attempting the deregister your Sky Glass TV?

How many were there between deregistering the Sky Glass TV and ordering the Sky Puck?