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Discussion topic: Freezing

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Avatar for Dc771
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This message was authored by: Dc771

Message posted on ‎26 Aug 2024 06:53 PM

Freezing

Ahh my sky stream box won't turn off and keeps freezing so can't change the channel or do anything!

anyone know the best way to fix it?? 
at the moment we unplugging it and turning back on but again when we want to change channel can't! 
no problems on the service checker 

 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎26 Aug 2024 08:35 PM

Re: Freezing

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dc771 

 

Who is your ISP? Why speed do you get? And what speed is the puck getting? You can check this by opening netflix and going to settings > connection check.

 

Sky Pucks and Glass need 25Mbps for HD and 30Mbps for UHD for each puck. Its likely to be a WiFi quality issue or broadband speed.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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