Discussion topic: Freezing

This message was authored by: Dc771 · ‎26 Aug 2024

Ahh my sky stream box won't turn off and keeps freezing so can't change the channel or do anything!

anyone know the best way to fix it??
at the moment we unplugging it and turning back on but again when we want to change channel can't!
no problems on the service checker

This message was authored by: mikealanr · ‎26 Aug 2024

Hi @Dc771

Who is your ISP? Why speed do you get? And what speed is the puck getting? You can check this by opening netflix and going to settings > connection check.

Sky Pucks and Glass need 25Mbps for HD and 30Mbps for UHD for each puck. Its likely to be a WiFi quality issue or broadband speed.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

Discussion topic: Freezing

Freezing

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