I can't watch my content

[John4362]

Doesn't work only on a puck in kitchen still waiting on the phone call back

Moderator note: subject of thread updated to better reflect the conversation

[GD1]

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@John4362 wrote:

Doesn't work only on a puck in kitchen still waiting on the phone call back

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What doesn't work?     Can you be a bit more clear on what your referring to?

[John4362]

the sky glass on the home screen says subscibe to view channels when i have the sky package plus sports works on the puck in my kitchen with my account details only being going on 4 weeks

[GD1]

@John4362  If it's been going on a few weeks you won't have Glass Gen 2.  You will have the original Sky GlassGen 1 set?

therefore I've moved your post away from that thread as this isn't a gen 2 related query

[MarkGoldsmith]

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@John4362 wrote:

the sky glass on the home screen says subscibe to view channels when i have the sky package plus sports works on the puck in my kitchen with my account details only being going on 4 weeks

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@John4362 do you have Whole Home added to your account as well? Also do both devices show up as devices in your My Sky account?